Population Health Resource Associate- Community Health Worker

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
 

The Population Health Resource Associate- Community Health Worker is responsible for the implementation and care coordination of comprehensive patient plans which support patient’s recovery and management of their chronic health conditions. This position will act as a liaison between patients and important community partners and resources to ensure continuity of care.  As a Community Health Worker, this position will assist patients and caregivers in navigating community resources to reduce barriers to care and improve health outcomes. This role may see patients in settings including but not limited to patient’s home, medical clinic and community.

Duties and Responsibilities of this Level

Provide outreach and care management support to patients

Educate clients of available community resources

Ability to manage an active caseload while balancing multiple tasks

Review and update person centered care plans to measure progress and patient outcomes

Ability to act as a collaborating member of a multi-disciplinary team

Complete required documentation within the expected program timeframe

Ability to successfully navigate electronic medical records and document according to agency standards

Ability to meet productivity and performance expectations

Knowledge, Skills and Abilities

The work activity and patient acuity levels can create a stressful atmosphere, therefore individuals successful in this job are:

-- Organized andmotivated by a fast-paced environment

-- Able to manage multiple tasks/projects simultaneously

-- Proficient in review andassess needs quickly

--Strong with the use of computer software tools and data files

-- Comfortable with continuous change and self-initiating

-- Able to complete documentation in a quick and efficient manner (will be in legal medical recordand other software systems developed for care management and population based program metrics)

Minimum Qualifications

Education

High school degree or equivalent, as well as strong communications and organizational skills.

Experience

Work generally requires customer service experience through patient or public contact. Two years of experience with customer interactions via phone and marketing/communications preferred. Active user of electronic medical records software strongly preferred. An associate’s degree or higher may be substituted for experience.

Degrees, Licensures, Certifications

NA

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.