Patient Service Associate- Radiation Oncology

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health's Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

Check-in (50%)

·       Check-in patientsuponarrival in the clinic;

·       Identify and verify patie ntdemographic and insurance datain Maestro Care and edit as needed.

·       Print patient arm bands and verify patientt

·       Notify patients of co-payment r equirementsand outstandingbalances.

·       </ span>Collect and post co-payments and balances on accounts due;

·       Completes all MaestroCare check-in files and manage allappropriate alerts;

·       Explainbillingaccording to PRMOcredit and collectio npolicies.

·      Ensure t hatpatients receivefinancial counseling if necessary;

• Enter daily treatment appoints as needed
• Directing all telephone calls to proper areas< /li>
• Clear patient work queues

Check- out (30%)

·      Ensure pre-visit orders are entered ;

·      Coordinate and sch edulelabs andprocedures in accordance with physician preferences;

·      Check- out patients and sc hedule returnappointments.

·       Review and coordinate appointment requests, determin eappropriate services, physician and appropriateness of setting.

·       Coordinate labs and proce du       Notify patients of all appointment changes.

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·      Work in-basket referrals < /span>

Other Duties (20%)

• Responsible for managing the patient pager system including:  edu cate patients at check in and give pager instructions, collectpagers at the end of each shift, and restock pager bases in eachclinic forn ext day;
• Clear all alert in patientsWorkqueues</sp an>

·       Actively participates in required meetings andtraining; </span >

·       </sp an>Performsother duties as assigned.

Minimum Qualifications

Duke is an Equal Opportunity Employer committed to provi dingemployment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, geneticinformati on, national origin, race, religion, sex (including pregnancyand pregnan cy related conditions), sexual orientation or militarystatus.

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Duke aspires to create a community built on collaboration,inno vation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the richdiversity of our perspectives, backgrounds, and experiences flourishes.To achieve this exchange, it is essential that all members of thecommunity feel se cure and welcome, that the contributions of allindividuals are respected , and that all voices are heard. All members ofour community have a resp onsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University andDuke University Healt h System may include essential job functions thatrequire specific physic al and/or mental abilities. Additionalinformation and provision for requ ests for reasonable accommodation willbe provided by each hiring departm ent.

Education

Work requires knowl edge of basic grammar and mathematical principlesnormally acquired throu ghhigh school education

Experience

Minimum of one y ear of work experience in directly communicating andproviding service to patients or public; preferably in a healthcarerelated field. Experience in effectively coordinating multiple tasks oractivities.

Degrees , Licensures, Certifications

N/A

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.