Patient Service Associate - NC Orthopaedic Clinic

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

$2,500 Commitment Bonus | Paid out in 2 equal installments over 12 months in 6-month increments (received at 6 months and 12 months). ​**Only new hires who have not worked for Duke University Health System in the past 12 months (at the time of offer) are eligible to receive the commitment bonus.**

JOB LOCATION

NC Orthopaedic Clinic - 3609 SW Durham Dr

JOB SUMMARY

We are seeking a Patient Service Associate to answer patient’s calls in order to register and schedule appointments accordingly in a high paced, high volume clinic. Work with internal team to complete additional duties. Such duties include scanning medical records, working bump list for provider schedule changes/cancellations and processing referrals for visit level authorizations.

JOB DUTIES AND RESPONSIBILITIES

• PSA functionality: Answer inbound calls, Register patients and schedule appointments within EPIC with appropriate providers/specialty based on patient’s condition.
• Prepare documentation to be scanned into the system, printing patient labels and placing patient identifiers on each page. Scan the documentation into the system.
• Work through bump/cancelation list by contacting patients and rescheduling appointments.
• Attend monthly meetings with entire team to gather information on forth coming changes to policy or procedure.

JOB ELIGIBILITY REQUIREMENTS

• Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
• Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field.
• Experience in effectively coordinating multiple tasks or activities.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.