Patient Service Associate-Duke Urgent Care-Heritage

Coordinate and participate in a variety of dut iesassociated withdaily clinic preparation process, patient identificati on, patientcheckin/out, charge posting, cash management and patient appo intmentscheduling. Position also involves customer service, messagedistr ibution,ancillaryscheduling and preparation and referralsmanagement.</p >

Prepare for clinic visits by reviewin gnext daypatients andcompleting next day preparation activities. Enter p re-visitorders andprepare new patient charts. Pick up X-rays, office cha rts, medicalrecords, reports, petty cash and collections bag. File histo ry sheets,ancillary reports and all other required patient record docume ntation.Return medical records. Attach HIPPA/Medicare documents to theen counterforms.Check-in patient upon arrival in the practice. Identify co rrect patientinformation in Maestro Care. Verify patient demographic dat a. EditMaestro Care as needed. Accurately identify the appropriate accou ntfor patient visit. Present and educate patients on required forms ando btain signature as required by policy and procedure. Completes allMaestr oCarecheck-infiles and manage allappropriate alerts. Collectand post c o-payments and balances on accounts due. Imprint all patientspecific cha rt documents and requisition/transmittal documents. Copy,file and distri buteinsurance cards as indicated by procedure.Coordinate all labs/proced uresasrequested. Maintain private physicianoffice charts.Prepare encount erforms. Investigate and account for missing encounterforms. Audit encou nter forms for completeness and accuracy beforebatching. Batches encount er forms or charge posting in Maestro Care.Schedule tests and procedures .Complete and distributeancillary service requisitions.Explain billing t o patientsaccording to PRMO credit and collection policies. Determine th e amountof cash to be collected based on insurance plan.Check-outpatient s. Make return appointments by scheduling patients into thecorrect appoi ntmenteduling tests and procedures.Answer telephone, take and delivermes sagestype, entering the primary care physician orreferring physician and schto physicians, nurses andothers. Report obtained medical informationf rom patients and referringphysicians accurately, completely and timely. Disseminate messagesaccording to practice communication standards

Strong verbal and writte n communication. Basic PC and data entryskills. Knowledge of medicalterm inology and telephone etiquette.Demonstrated ability to organize andprio ritize work, provide oral andwritten instructions, interact tactfullywit hcustomers and establishand maintain effective relationships withothers. Must be able to applyspecific departmental policies rules and regulation s relating toverifying patient information, collecting paymentsand maint ainingrecords and forms.

Minimum Qualifications

Duke is an Equal Opportunity Employer committed to provi dingemployment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, geneticinformati on, national origin, race, religion, sex (including pregnancyand pregnan cy related conditions), sexual orientation or militarystatus.

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Duke aspires to create a community built on collaboration,inno vation, creativity, andbelonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the richdiversity of our perspectives, backgrounds, and experiences flourishes.To achieve this exchange, it is essential that all members of thecommunity feel se cure and welcome, that the contributions of allindividuals are respected , and that all voices are heard. All members ofour community have a resp onsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University andDuke University Healt h System may include essential job functions thatrequire specific physic al and/or mental abilities. Additionalinformation and provision for requ ests for reasonable accommodation willbe provided by each hiring departm ent.

Education

Work requires knowl edge of basic grammar and mathematical principlesnormally acquired throu gh high school education

Experience

Minimum of one y ear of work experience indirectly communicating andproviding service to patients or public; preferably in a healthcarerelated field. Experience in effectively coordinating multiple tasks oractivities.

Degrees , Licensures, Certifications

N/A