Patient Service Associate-Duke Primary Care-Midtown

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Primary Care

Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

Patient Service Associate- Duke Primary Care

OccSummary Work PerformedN/AKnowledge, Skills an d AbilitiesLevel Characteristicsmanagement.Explain billing to patientsan d procedures.Check-outskills. Knowledge of medicalSchedule tests and pro cedures.Complete and distributeancillary service requisitions.according toPRMOcredit and collection policies. Determine the amountStrong verbal andwritten communication. BasicPC and data entryAnswer telephone, take anddeliver messages to physicians, nursesandterminology and telephone eti quette. Demonstrated ability to organizerelationships with others. Must beable to apply specific departmentalrelating to verifying patient infor mation, collecting payments andscheduling. Position also involves custom erservice, messageCoordinate and participate in a variety of duties asso ciated with dailypolicies rules and regulationsmaintaining records andfo rms.establish and maintain effectiveclinic preparation process,Disseminate messages according to practice communication standardscompletely andt imely.Prepare for clinic visits by reviewing next day patients and compl etingpatient identification, patient check in/out, charge posting, casho thers. Report obtainedpatients. Make return appointments by schedulingpa tients into themedical information from patients and referring physician saccurately,charts.Check-in patient upon arrival in the practice.Enter p re-visit orders and prepare new patient charts. Pick up X-rays,encounter forms.reports, petty cash and collections bag. File history sheets,ancil laryIDX.on insurance plan.Prepare encounter forms. Investigate andaccoun t formissing encounter forms. Audit encounter forms for completeness and preparation and referralspatient record documentation. Return medical re cords. Attachforms and obtain signature as required by policy andprocedu re.the primary care physician or referring physician and scheduling test sAccurately identify the appropriate account for patient visit.PresentId entify correct patient information in IDX. Verify patient demograts.priv ate physician officedata. Edit IDX as needed.insurance cards as iphicpat ient specific chart documents and requisition/transmittal documenndicate d by procedure. Coordinate allBatches encounter forms or charge postingi nreports and all other requiredHIPPA/Medicare documents to theand writte n instructions, interact tactfully with customers andCopy, fileand distr ibutedistribution, ancillary scheduling andaccuracy before batching.labs /procedures as requested. Maintaincorrect appointment type,enteringnext day preparation activities.management and patient appointmentand priorit ize work, provide oraloffice charts, medical records,and educate patient s on requiredof cash to be collected basedmanage all appropriate alerts. Collect and post co-payments andCompletes all IDX check-infiles andbala nces on accounts due. Imprint all

Minimum Qualifications

Duke is an Equal Opportunity Employer committed to provi dingemployment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, geneticinformati on, national origin, race, religion, sex (including pregnancyand pregnan cy related conditions), sexual orientation or militarystatus.

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Duke aspires to create a community built on collaboration,inno vation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is bestwhen the richdiversity of our perspectives, backgrounds, and experiences flourishes.To achieve this exchange, it is essential that all members of thecommunity feel se cure and welcome, that the contributions of allindividuals are respected , and that allvoices are heard. All members ofour community have a resp onsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University andDuke University Healt h System may include essential job functions thatrequire specific physic al and/or mental abilities. Additionalinformation and provision for requ ests for reasonable accommodation willbe provided by each hiring departm ent.

Education

Work requires knowl edge of basic grammar and mathematical principlesnormally acquired throu ghhigh school education

Experience

Minimum of one y ear of work experience in directly communicating andproviding service to patients or public; preferably in a healthcarerelated field. Experience in effectively coordinating multiple tasks oractivities.

Degrees , Licensures, Certifications

N/A

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.