Patient Service Associate (PSA) - Triangle Family Practice

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Primary Care

Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

Patient Service Associate- Duke Primary Care

Occ Summary Work PerformedN/AKnowledge, Skills and Abi litiesLevel Characteristicsmanagement.Explain billing to patientsand pro cedures.Check-outskills. Knowledge of medicalSchedule tests and procedur es.Complete and distributeancillary service requisitions.according to PR MOcredit and collection policies. Determine the amountAnswer telephone, take and deliver messages to physicians, nurses andStrong verbal and written communication. Basic PC and data entryterminology and telephone eti quette. Demonstrated ability to organizescheduling. Position also involv es customer service, messagerelationships with others. Must be able to a pply specific departmentalrelating to verifying patient information, col lecting payments andCoordinate and participate in a variety of duties as sociated with dailypolicies rules and regulationsmaintaining records and forms.establish and maintain effectiveclinic preparation process,Dissemi nate messages according to practice communication standardsPrepare for c linic visits by reviewing next day patients and completingcompletely and timely.patient identification, patient check in/out, charge posting, cas hothers. Report obtainedpatients. Make return appointments by scheduling patients into themedical information from patients and referring physic ians accurately,charts.Check-in patient upon arrival in the practice.Ent er pre-visit orders and prepare new patient charts. Pick up X-rays,encou nter forms.reports, petty cash and collections bag. File history sheets, ancillaryIDX.on insurance plan.Prepare encounter forms. Investigate and account formissing encounter forms. Audit encounter forms for completen ess andpreparation and referralsforms and obtain signature as requiredby policy and procedure.patient record documentation. Return medical recor ds. Attachthe primary care physician or referring physician and scheduli ng testsAccurately identify the appropriate account for patient visit.Pr esentpatient specific chart documents and requisition/transmittal docume nts.Identify correct patient information in IDX. Verify patient demograp hicprivate physician officedata. Edit IDX as needed.insurance cards as i ndicated by procedure. Coordinate allBatches encounter forms or charge p osting inreports and all other requiredHIPPA/Medicare documents to theCo py, file and distributeaccuracy before batching.distribution, ancillary scheduling andlabs/procedures as requested. Maintaincorrect appointment type, enteringnext day preparation activities.management and patientappo intmentand prioritize work, provide oraloffice charts, medical records,a nd educate patients on requiredof cash to be collected basedCompletes al l IDX check-in files andmanage allappropriate alerts. Collect and post c o-payments and balanceson accounts due. Imprint alland written instructi ons, interact tactfullywith customers and

Minimum Qualifications

Duke is an Equal Opportunity Employer committed to provi dingemployment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, geneticinformati on, national origin, race, religion, sex (including pregnancyand pregnan cy related conditions), sexual orientation or militarystatus.

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Duke aspires to create a community built on collaboration,inno vation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the richdiversity of our perspectives, backgrounds, and experiences flourishes.To achieve this exchange, it is essential that all members of thecommunity feel se cure and welcome, that the contributions of allindividuals are respected , and that all voices are heard. All members ofour community have a resp onsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University andDuke University Healt h System may include essential job functions thatrequire specific physic al and/or mental abilities. Additionalinformation and provision for requ ests for reasonable accommodation willbe provided by each hiring departm ent.

Education

Work requires knowl edge of basic grammar and mathematical principlesnormally acquired throu gh high school education

Experience

Minimum of one y ear of work experience in directly communicating andproviding service to patients or public; preferably in a healthcarerelatedfield. Experience in effectively coordinating multiple tasks oractivities.

Degrees , Licensures, Certifications

N/A

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.