PROVIDER SUPPORT ASSISTANT

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

JOB LOCATION

Duke Eye Center at Erwin Rd - 2351 Erwin Rd

JOB SUMMARY

We are seeking a Provider Support Assistant to perform administrative and secretarial duties of a complex and confidential nature in support of major departmental or divisional activities to relieve supervisor of varied clerical and administrative responsibilities and to maintain efficiency in organizational operations.

JOB DUTIES AND RESPONSIBILITIES

• Screen and route mail and documents; determine which to respond to or which supervisor’s attention based on content of communication and broad knowledge of departmental programs and activities.

• Organize and maintain divisional or departmental files of records, reports and correspondence required for reference and efficient operation of division or department; maintain up-to-date management and procedural manuals, directives and related records; interpret new directives, policies and regulations and inform appropriate personnel of changes.

• Assist with scheduling/rescheduling patients that are not scheduled through our Access Center.

• Track faculty away time and provide reporting as needed. Assist with travel accommodations and complete all required guidelines of travel policy.

• Handle reimbursements to ensure timely submission and submit all required documentation.

• Act as liaison for faculty/fellows to independently complete all necessary tasks.  Ensure all faculty calendars are accurate and all required meetings are scheduled appropriately.

• Compose letters and statements independently requiring interpretations and application of departmental policies, procedures, rules and regulations.

• Schedule and coordinate arrangements for seminars and conferences and establish appointments, meetings and speaking engagements; attend meetings to take minutes, provide information and serve as a resource person; interview callers; answer questions concerning departmental or divisional activities and transmit instructions and/or information to and from staff members; serve as liaison with administrative personnel and external agencies concerning University policies and procedures, grant administration and budgetary preparation and control.

• Advise and direct secretarial, clerical or other personnel in the department; make work assignments and review work for accuracy and completeness.  Perform other related duties incidental to the work described herein.

• The above statements describe the general nature and level of work being performed by individuals assigned to this classification.  This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. 

JOB ELIGIBILITY REQUIREMENTS

• High school diploma or equivalent education required.
• One-year experience of clerical or general office support required.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.