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Program Director - North Carolina - Psychiatry Access Line (NC-PAL)

Work Arrangement:  On-Site
Requisition Number:  197519
Regular or Temporary:  Regular
Location: 

Durham, NC, US, 27710

Personnel Area:  MEDICAL CENTER
Date:  Jul 14, 2022
School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the nation’s top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,500 faculty physicians and researchers, more than 1,300 students, and more than 6,000 staff, the Duke University School of Medicine along with the Duke University School of Nursing, Duke University Health System and the Private Diagnostic Clinic (PDC) comprise Duke Health. a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Primary Care, Duke Home and Hospice, Duke Health and Wellness, and multiple affiliations.

NC-PAL Administrative Lead – Practice-Focused Programs

 

OCCUPATIONAL SUMMARY

 

100% Grant Funded

 

The NC-PAL Administrative Lead will oversee program administration for the North Carolina - Psychiatry Access Line (NC-PAL) and ensure that day-to-day tasks for the development and maintenance of the program are accomplished. The NC-PAL Administrative Lead will work closely with the NC-PAL PIs, Directors, and other program leaders and sponsor agencies to align with overall vision and goals for the program, and collaborate with Administrative Lead peer(s) to support consistency in program implementation.

 

Duties will vary based on area of expertise, but will be based upon the following position outline:

 

Responsibility Est. Effort - 30%

Program Administration, Stakeholder Engagement, and Communications

 

Description

- Develop program management tools and track progress towards program goals. Utilize implementation science to ensure continual improvement.

- Facilitate staff, committee, department, and other administrative meetings (ex. across Duke, UNC and the Department of Health and Human Services)

- Together with Administrative Lead :

  • Plan and convene statewide quarterly stakeholder meetings
  • Present at local, state and national conferences to promote program awareness, sustainability and expansion
  • Organize and schedule public relations activities (ex. newsletters, website design, promotional materials, presentations, publications, press releases, ads and fliers)

 

- Maintain liaison with programs, offices and departments at Duke to coordinate program activities

- Interface with external programs, organizations, and care coordination networks (e.g. Care Management Organizations, Child Psychiatry Access Programs, professional societies, clinic sites, and health departments) to enhance cooperative efforts

- Advise staff regarding program policy as it relates to pediatric behavioral health across local, state and national initiatives, policies and programs

- Support the referral coordination and telephone consultation service through regular communication with the Behavioral Health Manager and liaison with referring practices/providers

- Direct and recommend personnel actions including hiring, performance appraisals, transfers and schedules

- Oversee work of administrative staff to augment program objectives, provide information on program activities

 

Program Development

- Develop innovative ideas for program enhancement, program protocols, procedures and operating policies, including the expansion or replacement of existing program components

- Liaise with the Directors to coordinate provider education and related training activities

- Lead the development and dissemination of REACH Institute PPP Mini-Fellowship for primary care providers including recruitment, curriculum management, CME accreditation

- Support Department and Division objectives through leadership of and participation in staff wellness initiatives and Diversity, Equity and Inclusion (DEI) committees

 

Work closely with clinical leaders to: 30%

- Partner with at least 2 and up to 5 practices to pilot proactive strategies to support individuals with co-occurring I/DD and SED or SMI within the primary care setting

- Coordinate the development, utilization, and evaluation of appropriate educational resources and interventions that assist the patient/caregiver in developing the skills for self-care (ex. design Family Partner intervention to pilot as part of NC-PAL)

- Continually evaluate and improve program implementation activities - Develop, disseminate and encourage staff education opportunities

 

Grants, Contracts and Budget Management - 30%

- Liaise with Grants Manager

- Develop and track staff FTE through monthly timecard evaluation

- Monitor, verify and reconcile expenditures of budgeted funds

- Together with PIs and Directors

  • Communicate with funding agencies to ensure contract compliance with sponsors’ requirements
  • Draft contract scopes of work and budgets in accordance with sponsors’ requirements
  • Prepare budgetary recommendations for fiscal year requirements

 

Program Monitoring and Evaluation - 5%

- Liaise with the Data & Reporting Team to:

- Support the development and ongoing maintenance of data management systems including REDCap and Maestro

- Advise on the development of evaluation plans to monitor program effectiveness using qualitative and quantitative techniques

- Develop surveys and interview guides to inform program strategies

- Design data visualization in the form of maps, graphics and figures

- Support preparation and completion of bi-annual data reporting for funding agencies

- Investigate, apply and ensure compliance with all regulatory requirements across Duke and UNC IRBs

 

Professional development - 5%

- Remain current with health care developments and relevant medical/legal issues that impact on patient care

- Participate in continuous quality improvement efforts, regular supervisory conferences, and other professional development efforts identified in conjunction with supervisor(s)

 

Minimum Qualifications

 

Education

Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor's degree program.

 

Experience

 

Work requires the ability to plan and administer programs and direct OR ANY OTHER EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE. program activities within a specific functional area, generally acquired through four years of related experience.

 

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

 

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

 

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

 


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