PROGRAM COORDINATOR

Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

POSITION SUMMARY: 

The EIS program coordinator is an important member of the EIS team who will work closely with the EIS assistant dean/director in both administrative and academic capacities. This individual will provide basic office support, create and update a variety of databases and reports, and assist with outreach to people and programs across campus.  The program coordinator will also manage and oversee all aspects of placement testing for new students. A list of more detailed responsibilities for this position is provided below.

DUTIES & WORK PERFORMED: 

Office Support and Administration

Assist assistant dean/director in making operational and programmatic decisions that have a significant impact on the successful achievement of EIS strategies and objectives; develop, coordinate and advise instructors regarding policy in designated areas of EIS operations.

Plan, coordinate and administer activities of assigned aspects of EIS operations to include developing and implementing procedures, processes, services and systems.

Monitor telephone inquiries, direct calls and walk-in visitors to appropriate parties; manage assistant dean/director’s appointment calendar, schedule meetings, reserve space, and coordinate catering services as needed.

Manage office equipment, purchases from Buy@Duke and other office inventory as needed.

Coordinate all aspects of and oversee administration of placement testing.
 

Budget Administration

Manage all programming and administrative operating budgets using relevant Duke financial systems and internal databases for the EIS unit.

Monitor and analyze budgets, including expenditure and variance projections, and review monthly financial and operational reports for accuracy. Prepare budgets; monitor, verify and reconcile expenditure of budgeted funds as appropriate.

Provide business support including budgets, bills and payments, procurement card oversight and travel reimbursement for program events and academic activities; develop new ideas and processes for efficiently supporting EIS activities.

Data management

Monitor and evaluate program administrative effectiveness using qualitative and quantitative research techniques; investigate trends, and recommend and implement modifications to improve effectiveness of program operations. Prepare yearly program annual report and assessment of administrative effort.

Research, develop, and maintain databases of students tested, placement results, and course-completion status. In consultation with campus colleagues, identify and implement best practices to maximize efficiency.

Compile, analyze, and communicate information in support of program activities.

Generate reports for EIS, the Graduate School, and individual departments/programs.

Collect and compile end-of-semester grade reports. Communicate student progress to individual departments/programs. 

Assist with development and implementation of appropriate information systems in support of program activities.

Communication/outreach

Serve as primary office contact of students, departments, and staff.

Serve as liaison with other programs, offices, and departments at Duke, including coordinating and developing programmatic collaborations.

Communicate placement results, class schedules, and course requirements. Collate and send end-of-semester grade reports. Create and submit online course schedule to Registrar.

Perform other related duties incidental to the work described herein.

SUPERVISORY RESPONSIBILITIES:

None

Please attach a cover letter with your resume when applying.

Minimum Qualifications

EDUCATION:

Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor’s degree program.

EXPERIENCE & SKILLS:

Work requires one year of experience in program administration or involving academic, instructional or counseling activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

PREFERRED QUALIFICATIONS

Broad knowledge of higher education and specific knowledge of issues related to graduate-student education are highly desired.

Demonstrated communication skills (written and verbal). Familiarity with student databases and excellent computer skills.

Superior organizational and management skills. Ability to organize one’s work well and to manage distractions and multiple demands.Proven ability to work independently. Demonstrated competence in working with diverse-student populations. Excellent interpersonal skills, including the ability to work cooperatively and collegially in a team-oriented office.           

WORKING CONDITIONS:

Normal

Job Code: 00002321 PROGRAM COORD
Job Level: 10

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.