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Requisition Number::  78388
Date:  Feb 19, 2021

Durham, NC, US, 27710

Personnel Area:  UNIVERSITY

Duke University:


Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.


Occupational Summary

The Nicholas School of the Environment (NSOE)'s Student Services Office consists of residential Master of Environmental Management (MEM) and Master of Forestry (MF) degree programs, a distance learning MEM program (DEL-MEM) for mid-career professionals, executive education short courses, and the Career & Professional Development Center (CPDC). This department supports all day-to-day operations for approximately 350 master’s students and provides program coordination for doctoral and undergraduate students.


This program coordinator position plays an instrumental role in serving as a conduit between faculty leadership, student services, and our professional masters’ students. Key roles include supporting and collaborating with the associate dean of professional programs (ADPP) and faculty program chairs in support of the academic and co-curricular needs of the students. Additionally, the position is responsible for managing and implementing the master’s project program, identifying and coordinating client and faculty-driven group projects, managing certificate programs, supporting the NSOE Registrar and key student administration projects, as well as supporting and often times leading special projects for student engagement. This position must handle multiple tasks, work collaboratively, interact comfortably with students, faculty, and administrators, and work successfully as part of the Student Services team.


This is a full time, exempt position requiring a Monday through Friday work schedule on Duke’s Durham, NC campus. Position reports to Student Services and works closely with the associate dean for professional programs (ADPP) and the master’s program chairs and faculty.


Work Performed


Faculty Support and Collaboration

· Support the ADPP as a key collaborator and implementer of academic and student-centered programs. Manage implementation of MEM and MF program-wide changes. Support ADPP in developing ideas from concept to delivery or implementation to ensure alignment with NSOE goals and maximize student experience.

· Engage with and support faculty program chairs. Develop biweekly faculty program chairs meeting agenda and supporting documents and take and distribute meeting notes. Support other faculty and staff, as appropriate.

· Manage student assistants for program chairs.

· Coordinate and participate in key meetings between program chairs and the ADPP, including scheduling meetings. Support scheduling and development of program seminars.


Masters Project (MP) and Curriculum-Based Client Projects

· Lead, manage, and implement MP process for on-campus and online master’s students, including working with faculty and staff to implement successful MP process and symposiums. Actively engage with employers/clients/alumni to create projects that serve as valuable,

practical experiences for master’s students. Serve as primary contact for students, faculty, staff and clients for MP questions.

· Project management and engagement: Actively engage with faculty to coordinate faculty-driven group projects. Schedule and participate in meetings with key stakeholders and clients. Support MP clients in project proposal development. Review proposals and negotiate changes in project scope/expectations with client. Develop and update online client and group-based MP portfolio and coordinate group-based MP assignment process.

· Develop and implement communication pathways and materials for continuing and prospective clients and alumni in partnership with CPDC and the Office of Development and Alumni Relations. Engage CPDC in MP client identification to better align MP experience with hiring trends and career trends.

· Manage a calendar of key deadlines. Schedule key seminars and training sessions. Communicate with students and track progress toward completion of projects and communicating with students and advisors regarding status. Maintain database of student MP assignments. Ensure related website content is accurate. Ensure deliverables are submitted. Manage iThenticate process.

· Schedule presentations for MP Symposiums. Lead implementation of events, including creating and managing the event app, coordinate catering and logistical needs. Coordinate staff, faculty, and student volunteers. Collaborate with IT for online engagement. Collect and share presentation feedback. Confirm final master’s project submissions within DukeSpace and Executive Summaries.

· Work with ADPP and program chairs to set common MP standards and expectations. Develop standard training materials for MP advisors and students.

· Collaborate with program chairs and Office of Communications and Marketing to identify and publicly share MPs. Ensure the value of the MP is communicated to prospective students and clients on the website.

Registrar and Special Project Support

· Update student program descriptions and worksheets.

· Support NSOE Registrar in ad hoc projects, including professional student onboarding and orientation.

· Manage structure and logistics of graduate certificates to ensure consistency and efficiency, and to support faculty directors. Design and implement web-based system to manage certificate program information. Engage with faculty to understand program needs and effectiveness of certificate administration; recommend process and support improvements, as appropriate, and collaborate with faculty regarding implementation.

· Lead the development of a current student resources web portal; collaborate with student services team to include PhD and undergraduate student information.

· Support ad hoc projects related to on campus and online professional master’s programs.

· Orchestrate large, school-wide public and private events, including spring and fall graduation ceremonies, master’s project symposiums, and orientation.

· Support student recruitment events.

Support the School’s and University’s diversity, inclusion, and equity initiatives.


Actively engage in team meetings, retreats. Support Student Services events including orientation, graduation, recruitment, etc.


Participate in Nicholas School community events, as appropriate.


Perform other related duties incidental to the work described herein.


Preferred Qualifications


· Experience working with faculty is preferred; higher education experience is a plus.

· Project management experience is a plus; event management experience is required.

· Work requires proficiency in MS Word, Excel, Qualtrics, PowerPoint and Outlook. Must be proficient with technology and online web-conferencing tools. Must have intermediate proficiency in the use of spreadsheets and spreadsheet functions, such as Pivot Tables, to summarize and analyze data.

· Experience in updating website content is a plus.

· Must exhibit clear and effective verbal and written communications skills.

· Bring creativity and initiative to this position.

· Strong organizational skills with attention to detail and follow-through, ability to produce quality work in a timely fashion, and manage multiple projects simultaneously are critical.

· Must exercise independent judgment and maintain confidentiality.

· Interest and/or knowledge in the environmental field and/or the environment are a plus.

· Occasional early morning or late evening hours may be necessary for special events. Occasional weekend support is required to support schoolwide events such as admitted students’ weekend, graduation. Occasional heavy lifting required.


Required Qualifications at this Level



Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program.



Work requires one year of experience in program administration or involving academic, instructional or counseling activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events.






Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.


Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Nearest Major Market: Durham
Nearest Secondary Market: Raleigh