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Req ID:  12830

Durham, NC, US, 27710

Personnel Area:  UNIVERSITY

Duke University:


Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.




The Nicholas School of the Environment (NSOE) consists of on-campus Master of Environmental Management (MEM), Master of Forestry (MF), and the Duke Environmental Leadership MEM degree programs. The Student Services Office supports all day-to-day operations, including career and enrollment services, for 350 professional students, administrative support for undergraduate majors and minors and doctoral students, and visiting exec ed students.


The Program Administrator for Distance Learning & Professional Programs will serve as the program coordinator in the Student Administration team. The position reports to the Registrar and Associate Director of Student Administration & Advising, and works closely with the DEL-MEM Faculty Director. This position serves as the lead coordinator and implementer for the DEL-MEM program, providing support and coordination to faculty and online mid-career master’s students, who pursue their degree while continuing to work. Students participate in evening online courses and participate in 5 on-campus sessions. This position also supports the registrar with key administrative responsibilities.


This is a full-time, exempt position, requiring Monday through Friday work schedule on Duke’s Durham, NC campus. Must be able to work periodic early morning, evening, and weekend hours in support of place-based sessions and NSOE activities.


Program Coordination

Oversee daily operations of DEL-MEM program. Support and consult with faculty director, including programmatic recommendations, student issues, place-based sessions, online technology. Share best practices and recommendations with faculty director. Liaise between students and faculty. Participate in evening web conferences related to start of semester courses, program seminar, onboarding, recruitment (10-12/year).


Plan, manage and implement logistics and administration of five required place-based sessions (PBS). Collaborate with director on agenda, learning outcomes, including DC Leadership Module (attendance at all PBS is required). Organize event logistics (catering, lodging, transportation, room reservations, etc.). Direct teaching assistant assignments for DC Leadership Module course. Communicate

and coordinate with appropriate faculty and guest speakers. Lead summer on-boarding for incoming cohort under consultation of faculty director.


Provide academic and personal issue support for students: course options, degree requirements, University resources, etc.


Update and maintain program communications including email, Sakai, WordPress, etc. Ensure students, faculty, TA’s, etc. are kept apprised of key dates, degree requirements, applicable resources. Manage web pages and other information sites to ensure accurate information is maintained. Manage communication tools (Sakai, list serves, handbook, student directory, etc).


Coordinate monthly leadership schedule with Leadership Advisor. Facilitate TA assignment process. Schedule and facilitate faculty meetings. Support faculty director in online learning best practices, strategic planning, leadership programming, branding, curriculum review, recruitment, admissions, etc. Engage in DEL-MEM advisory board.


Support recruitment of DEL-MEM students. Lead virtual information sessions, often held in evening. Participate in in-person 1-3 DEL-MEM recruitment events per season. Collaborate with director, Communications, and Enrollment Services on messaging, recruitment materials, presentations, etc. Connect prospective students with current and past students. Read applications and interview applicants; provide decision recommendations to Associate Director of Enrollment Services and director.


Support director in developing best practices for orienting new DEL faculty/instructors, including online learning, adult learners, technology, University resources, etc. Attend University working meetings on online learning, collaborate with University peers. Support DEL-MEM and on-campus integration opportunities.


Oversee budget and manage expenditures for the DEL-MEM program.


Collaborate with IT on roles and processes related to web conferencing.


Student Administration

Manage assigned registrar activities including, but not limited to, prerequisite and final transcript intake process (notify students of deficiencies); update pre-approved course list annually; confirm room assignments in course scheduling systems (per semester); audit to ensure students are enrolled in appropriate core courses; collaborate on graduation related messages for DEL-MEM students and manage related web updates; serve as backup POC for general inquires.


Support Student Administration projects, data collection efforts, etc. Assist in the reporting of SACS and Exit Survey data by reviewing program goals, survey questions, data collection efforts.


Administrative Support

Support technology integration across programs to facilitate participation by students.


Support student services events including admitted students’ weekend, recruitment, Masters Project symposia, graduation. Engage in team meetings, retreats.  


Support diversity, inclusion, and equity initiatives.


Position may exercise full supervision over regular Duke staff or student workers.


Perform other related duties incidental to the work described herein.


Preferred Qualifications

Work requires proficiency in Word, Excel, PowerPoint, Qualtrics, email. Must be proficient with technology. Must have intermediate proficiency in the use of spreadsheets and spreadsheet functions. Familiarity with Duke systems (PeopleSoft) is a plus.


Experience with online learning, web conferencing, learning management systems, and student administration.


Demonstrated experience working with students and faculty, planning and leading events, and managing projects or programs.


Strong organizational skills with attention to detail and follow-through, ability to produce quality work in a timely fashion, and strong oral/written communication are critical.


Self-starter willing to take initiative, seek guidance when needed, work simultaneously on multiple projects, bring creativity and leadership to the program, and able to work in a team setting, while also completing projects with little over-sight.


Requires flexible hours (early mornings, late evenings, and occasional weekends) in support of program and PBS. Must be willing to travel occasionally and to drive rented vehicles. Heavy lifting required during set-up/breakdown of events.


Experience with social media is a plus.


Interest and/or knowledge in the environment field and/or the environment are a plus.


Required Qualifications at this Level


Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program.



Work requires one year of experience in program administration or involving academic, instructional or counseling activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE



Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.


Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Nearest Major Market: Durham
Nearest Secondary Market: Raleigh