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Program Coordinator

Req ID:  3183
Date:  Jul 13, 2019

Durham, NC, US, 27710

Personnel Area:  MEDICAL CENTER

School of Medicine:


Established in 1930, Duke University School of Medicine is the youngest of the nation’s top medical schools. Ranked tenth among its peers, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where traditional barriers are low, interdisciplinary collaboration is embraced, and great ideas accelerate translation of fundamental scientific discoveries to improve humanhealth locally and around the globe.


Comprised of 2,400 faculty physicians and researchers, the Duke University School of Medicine along with the Duke University School of Nursing and Duke University Health System create Duke Health. Duke Health is a world-class health care network. Founded in 1998 to provide efficient, responsive care, the health system offers a full network of health services and encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Primary Care, Private Diagnostic Clinic, Duke Home and Hospice, Duke Health and Wellness, and multiple affiliations.



Occupational Summary

Innovations in Healthcare (IiH) is a nonprofit organization hosted by Duke University and founded in 2011 by Duke Health, McKinsey & Company, and the World Economic Forum. The organization aims to improve healthcare worldwide by supporting the scale and impact of promising innovations. IiH collaborates closely with the Duke Global Health Innovation Center (GHIC), part of the Duke Global Health Institute (DGHI). The Center studies and supports the scaling and adaptation of innovations, and related policy reforms, to address critical health challenges worldwide.


Our mission as an organization is to source, strengthen, study and scale promising healthcare innovations and thereby increase access to quality, affordable healthcare worldwide. We are funded by foundations, multinational corporations, and bi- and multilateral agencies.


Why work with us?

  • Our flat team operates in a dynamic and intellectually stimulating environment! We are a highly-collaborative and challenge-seeking team of activators, achievers, strategists and doers.
  • You will build relationships with awe-inspiring entrepreneurs who are disrupting healthcare markets around the world. We work with the best of the best!
  • You will work shoulder-to-shoulder with inspiring and influential people at Duke and in the global health sector, from CEOs and investors to government officials and academics!
  • We are located in the heart of the American Tobacco Campus! Our office has front row seats to the Music on the Lawn Summer Concert Series and we are within walking distance to Durham’s top restaurants and dives, the Durham Bulls Athletic Park, and the Durham Performing Arts Center!


The (Engagement) Program Coordinator will primarily focus on planning, coordinating and administering IiH Innovator Network engagement activities aimed to accelerate and scale growth-stage healthcare innovators in the network, currently a multi-million-dollar portfolio of 92 growth-stage innovators operating in 88+ countries. The Program Coordinator will have functional responsibility for coordinating all efforts to develop, engage, and grow a diverse community of innovators, corporations, foundations, public entities, investors, funders and others to support Innovation in Healthcare’s mission. As well as, working closely across multiple functional teams (programs, business development, communications) at Innovations in Healthcare to support network engagement implementation. May exercise full supervision over student interns and regular Duke staff.


Work Performed


Engagement Coordination

  • Plan, coordinate and administer activities of assigned programs to include developing and implementing procedures, processes, services and systems; train employees/interns in proper methods and procedures and ensure correctness of work;
  • Maintain liaison with other programs, offices and departments at Duke to coordinate program business and to accomplish program objectives; interface with external organizations as appropriate to ensure cooperative efforts are enhanced and available resources are utilized;
  • Provide direct support to innovators and use that knowledge and experience to support to business development opportunities, programs, and communications;
  • Coordinate engagement calls for engagement team, and assigned portfolio including tracking correspondence, maintain to-do lists, conduct research and provide follow-up support on requests;
  • Make operational and programmatic decisions that have a significant impact on the successful achievement of program strategies and objectives; develop, coordinate and advise staff regarding program policy;


Network Scouting and Business Development

  • Support efforts related to the IiH innovator network, including assisting with the annual recruitment and selection of new innovators, conducting market-related research for the network, and coordinating and managing the logistics of peer-learning discussions among innovators;
  • Support IiH’s communication efforts by updating marketing materials, contributing to blog posts and website content, and representing IiH at events;
  • Support the planning and execution of large conferences and smaller events in the US and internationally, including assisting with aspects of project management, vendor management, budget management, and coordination between internal and external partners;
  • Plan webinars, develop and maintain innovator spotlights, and draft network-wide communications;
  • Support IiH business development efforts;
  • Budget for, and coordinate, public events and other related programs; develop and coordinate new ideas and concepts for program themes, materials and resources to supplement, expand or replace existing program components;
  • Coordinate public relations activities to include conceptualizing and writing newsletters, promotional materials, publications, press releases, ads and fliers. Develop plans and schedules for release of publicity materials;



  • Support efforts related to the IiH innovator network, including conducting data analyses using IiH data sets, conducting desk-research and analyzing findings;
  • Monitor and evaluate program effectiveness using qualitative and quantitative research techniques; investigate trends and recommend and implement modifications to improve program effectiveness;


Other Duties

  • Prepare budgets and grants; monitor, verify and reconcile expenditure of budgeted funds as appropriate;
  • Recommend various personnel actions including, but not limited to, hiring, performance appraisal, promotions, transfers and vacation schedules;
  • Perform other related duties incidental to the work described herein.


The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.


Required Qualifications at this Level



Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program.



Work requires one year of experience in program administration or involving academic, instructional or counseling activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE



Ability to provide guidance and direction to subordinates, including setting standards and monitoring performance.

Skills using logic and reasoning to identify the strengths and weaknesses of alternative solutions to problems.

Skills evaluating program performance, summarizing findings, communicating results, and forming an action plan.

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources.



Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.


Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

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