PEDIATRIC MEDICINE & REHABILITATION (PMR) RN CARE COORDINATOR

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

RN Care Coordinator – Duke University Hospital – Day Shift

Duke University Health System- Duke University Hospital seeks to hire an experienced Registered Nurse who will embrace our mission of Advancing Health Together.

Department Profile:
The Children’s Health Center and Lenox Baker Children’s Hospital at Duke University Hospital is comprised of pediatric outpatient clinics. Our team is active in delivering exemplary care for each patient to ensure an excellent patient experience, every time.
 
Department Profile:
The Pediatric Medicine and Rehabilitation (PMR) Service at Duke Children's is active in delivering exemplary care for each patient to ensure an excellent patient experience.

This position will provide triage support for this patient population.  This position will work closely with the PMR faculty.  We are looking for someone with the ability to establish a strong rapport with patients and families by phone, coordinate services, and provide education and nursing support to patients and families in and out of the clinic setting.  Work environment is a combination of independent work alongside team collaboration and is a supportive, dynamic and challenging environment.
 
The ideal candidate for this position will possess the following:

1. A solid background in Pediatric Nursing
2. Experience with telephone triage or managed care coordination
3. Strong oral /written communication skills, software navigation abilities (EPIC experience preferred)
4. Good organizational skills
5. Flexible attitude with the ability to function both independently and as a team member, assisting patients/ families through home care coordination and in the clinic setting
6. Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others

 
Work Performed (but not limited to)
 

• Hybrid work model that meets needs of medical team and allowing schedule flexibility when possible
• Triage calls and resolving problems within scope; gather relevant information and coordinate follow-up with providers to develop plan and convey plan back to patients.  Document communication in Maestro care and help manage MyChart messages as appropriate. 
• Assisting with medication refills, referral management, completion of needed forms (DME, school, DMV), letters, etc.
• Assist in coordinating monthly multidisciplinary clinic
• Assist in coordinating diagnostic testing and outpatient appointments here at Duke or outside facilities
• Patient and family education on plan of care for procedures, therapies, and equipment
• Partner with social work on patient needed items

 
Work Hours & Shifts:
Full Time: Hours may vary, but will typically fall within a standard Monday-Friday, 8am-5pm schedule.

Education

BSN Required

Experience

3 years of nursing experience required.

Degrees, Licensure, and/or Certification

Current or compact RN licensure in the state of North Carolina required.

Knowledge, Skills, and Abilities

Knowledge of scope for a registered nurse Knowledge of and appropriate application of the nursing process. Ability to independently seek out resources and work collaboratively. Ability to establish and maintain effective working relationships. Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others. Ability to teach patients and families in accordance with the nursing plan of care.