PATIENT SERVICE ASSOCIATE - PT SPORTS MED CTR FOR LIVING & PTOT WEST

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health's Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

Location: Duke Sport Medicine PT< /p>

Clinic Hours: M-Th 7am - 7pm, Fri 7am - 5pm, Sat 7:30am - 4pm

Position Hours: M-Th10:30a -7p, Fr 8:30a - 5p with rotating Saturday shift

Occ SummaryWork Performe dN/AKnowledge, Skills and AbilitiesLevel Characteristicsprocedures.manag ement.Explain billing to patientsCheck-outskills. Knowledgeof medicalScheduletests and procedures. Complete and distributeancillaryservice requi sitions.according to PRMO credit and collection policies.Determinethe am ountStrong verbal and written communication. Basic PC anddata entryAnswe r telephone, take and deliver messages to physicians, nurses andscheduli ng.Position also involves customer service, messagecompletely and timely .Disseminate messages according to practice communication standardsPrepa reencounter forms. Investigate and account for missingencounterforms. Au ditencounterreferralsmanagement and patientCoordinateand participate in avariety of duties associated withpatients. Make returnprocedure. Coordi nate all labs/procedures as requested. Maintainphysicians accurately,car ds as indicated bydaily clinic preparation process,patientidentification ,patientcheckprivate physician office charts.in/out, charge posting, cas hPrepare for clinic visits by reviewing next daypatients andothers. Repo rt obtained medical information from patients and referringfile and dist ribute insurancespecific chart documents and requisition/transmittal doc uments. Copy,appointment distribution, ancillaryscheduling and preparati on andappointments byscheduling patients into the encounter forms.comple ting next day preparation activities. Enter pre-visitorders andprepare n ew patient charts.  Petty cash and collectionsbag.Filehistory sheets, an cillaryreports and all otherrequired patient recorddocumentation. Return medical records. AttachHIPPA/Medicaredocuments tothe Check-inpatient upo narrival in the practice. Identify correct patstro Care as needed. Accu rately identify the appropriateaccount forpatieientinformation in Maestr o Care. Verifypatient demographic data.Edit Maent visit. Presentand educ ate patientson required forms andobtainsignature as required by policya ndprocedure. Completes allMaestro Carecheck-infilesand manage all approp riate alerts. Collect and post co-payments andbalances on accounts due.I mprint all patientforms for completenessand accuracy before batching.Bat ches encounter forms or charge postinginMaestro Care. ofcashto be collec tedbased on insurance plan.correct appointment type, entering the primar y care physician orreferring physicianandscheduling tests andterminology andtelephone etiquette. Demonstratedabilityto organize and prioritizewor k, provide oral and writteninstructions, interacttactfully with customer s and establish and maintain effectiverelationships with others. Must be able to apply specificdepartmentalpoliciesrules and regulations relating to verifyingpatient information,collectingrecords and forms.payments an d maintaining

Minimum Qualifications

Duke is an Equal Opportunity Employer committed to provi dingemployment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, geneticinformati on, national origin, race, religion, sex (including pregnancyand pregnan cy related conditions), sexual orientation or militarystatus.

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Duke aspires to create a community built on collaboration,inno vation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the richdiversity of our perspectives,backgrounds, and experiences flourishes.To achieve this exchange, it is essential that all members of thecommunity feel se cure and welcome, that the contributions of allindividuals are respected , and that all voices are heard. All members ofour community have a resp onsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University andDuke University Healt h System may include essential job functions thatrequire specific physic al and/or mental abilities. Additionalinformation and provision for requ ests for reasonable accommodation willbe provided by each hiring departm ent.

Education

Work requires knowl edge of basic grammar and mathematical principlesnormallyacquired throu gh high school education

Experience

Minimum of one y ear of work experience in directly communicating andproviding service to patients or public; preferably in a healthcarerelated field. Experience in effectively coordinating multiple tasks oractivities.

Degrees , Licensures, Certifications

N/A

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.