PATIENT SERVICE ASSOCIATE - PT SPORTS MED CTR FOR LIVING & PTOT WEST

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health's Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

Location: Duke Sport Medicine PT

Clinic Hours: M-Th 7am - 7pm, Fri 7am - 5pm, Sat 7:30am - 4pm

Position Hours: M-T h10:30a -7p, Fr 8:30a - 5p with rotating Saturday shift

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Occ SummaryWork PerformedN/ AKnowledge, Skills and AbilitiesLevel Characteristicsprocedures.manageme nt.Explain billing to patientsCheck-outskills. Knowledgeof medicalSchedu letests and procedures. Complete and distributeancillaryservice requisit ions.according to PRMO credit and collection policies.Determinethe amoun tStrong verbal and written communication. Basic PC anddata entryAnswer t elephone, take and deliver messages to physicians, nurses andscheduling. Position also involves customer service, messagecompletely and timely.D isseminate messages according to practice communication standardsPrepare encounter forms. Investigate and account for missingencounterforms. Aud itencounterreferralsmanagement and patientCoordinateand participate in a variety of duties associated withpatients. Make returnprocedure. Coordin ate all labs/procedures as requested. Maintainphysicians accurately,card s as indicated bydaily clinic preparation process,patientidentification, patientcheckprivate physician office charts.in/out, charge posting, cash Prepare for clinic visits by reviewing next daypatients andothers. Repor t obtained medical information from patients and referringfile and distr ibute insurancespecific chart documents and requisition/transmittal docu ments. Copy,appointment distribution, ancillaryscheduling and preparatio n andappointments byscheduling patients into the encounter forms.complet ing next day preparation activities. Enter pre-visitorders andprepare ne w patient charts.  Petty cash and collectionsbag.Filehistory sheets, anc illaryreports and all otherrequired patient recorddocumentation. Returnm edical records. AttachHIPPA/Medicaredocuments tothe Check-inpatient upon arrival in the practice. Identify correct patstro Care as needed. Accu rately identify the appropriateaccount forpatieientinformation in Maestr o Care. Verifypatient demographic data.Edit Maent visit. Presentand educ ate patientson required forms andobtainsignature as required by policya ndprocedure. Completes allMaestro Carecheck-infilesand manage all approp riate alerts. Collect and post co-payments andbalances on accounts due.I mprint all patientforms for completenessand accuracy before batching.Bat ches encounter forms or charge postinginMaestro Care. ofcashto be collec tedbased on insurance plan.correct appointment type, entering the primar y care physician orreferring physicianandscheduling tests andterminology andtelephone etiquette. Demonstratedabilityto organize and prioritizewo rk, provide oral and writteninstructions, interacttactfully with custome rs and establish and maintain effectiverelationships with others. Must b eable to apply specificdepartmentalpoliciesrules and regulations relatin g to verifyingpatient information,collectingrecords and forms.payments a nd maintaining

Minimum Qualifications

Duke is an Affirmative Action/Equal Opportunity Employer committed toproviding employment opportunity without regard to an indiv idual's age,color, disability, gender, gender expression, gender identit y, geneticinformation, national origin, race, religion, sex, sexual orie ntation,or veteran status.

Duke aspires to create a c ommunity built on collaboration,innovation, creativity, and belonging. O ur collective success depends onthe robust exchange of ideas—an exchange that is best when the richdiversity of our perspectives,backgrounds, a nd experiences flourishes.To achieve this exchange, it is essential that all members of thecommunity feel secure and welcome, that the contribut ions of allindividuals are respected, and that all voices are heard. All members ofour community have a responsibility to uphold these values.</ p>

Essential Physical Job Functions: Certain jobs at Duke University andDuke University Health System may include essential job f unctions thatrequire specific physical and/or mental abilities. Addition alinformation and provisionfor requests for reasonable accommodation wi llbe provided by each hiring department.

E ducation

Work requires knowledge of basic grammar and mathematic al principlesnormally acquired through high school education

Experience

Minimum of one year of work experience in directly c ommunicating andproviding service to patients or public; preferably in a healthcarerelated field. Experience in effectively coordinating multipl e tasks oractivities.

Degrees, Licensures, Certifications

N/A

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.