PATIENT SERVICE ASSOCIATE - PATTERSON PLACE DERMATOLOGY

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health's Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

Coordinate and participate in a variety of duties associated wi thdaily Answer telephone, take and deliver messages tophysicians, nurses andscheduling. Position also involves customer serv ice,messageclinic preparation process,Disseminate messages according to practice communication standardscompletely and timely.Prepare for clinic visits by reviewing next day patients and completingpatient identificati on, patient check in/out, charge posting, cashothers. Report obtainedmedical information from patients and referring physicians accurately,Dutie sand Responsibilities of this LevelEnter pre-visit orders and prepare ne wpatient charts. Pick up X-rays,encounter forms.reports, petty cash andc ollections bag. File history sheets, ancillarypatient record documentati on. Return medical records. Attachreports and all other requiredHIPPA/Me dicare documents to thedistribution, ancillary scheduling andnext day pr eparation activities.management and patient appointmentoffice charts, me dical records,Prepare encounter forms. Investigate and account for missi ng encounterentering the primary care physician or referring physicianan dscheduling tests and procedures.requisition/transmittal documents. Copy , file and distribute insurancepreparation and referrals management.Chec k-in patient upon arrival in the practice. Identify correct patientinfor mation in IDX. Verify patientdemographic data. Edit IDX as needed. Accur ately identify theappropriate account for patient visit.Present and educ ate patients on required forms and obtain signature asrequired by policy andprocedure. Completes all IDX check-in files and manage all appropriat ealerts. Collect and post co-payments and balances on accounts due. Impr int all patient specificchart documents andcards as indicated by procedu re.Coordinate all labs/procedures as requested. Maintain private physici anoffice charts.forms. Audit encounter formsfor completeness and accurac y before batching. Batches encounter formsor charge posting in IDX.Sched ule tests and procedures. Complete and distribute ancillaryservice requt ionpolicies. Determine the amount ofcash to be collected based on insuri sitions.Explain billing to patients according to PRMO credit and colleca nce plan.Check-out patients. Make returnappointments by scheduling patie ntsinto the correct appointment type,

Minimum Qualifications

Duke is an Equal Opportunity Employer committed to provi dingemployment opportunity without regard to anindividual's age, color, disability, gender, gender expression, gender identity, geneticinformati on, national origin, race, religion, sex (including pregnancyand pregnan cy related conditions), sexual orientation or militarystatus.

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Duke aspires to create a community built on collaboration,inno vation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchangethat is best when the richdiversity of our perspectives, backgrounds, and experiences flourishes.To achieve this exchange, it is essential that all members of thecommunity feel se cure and welcome, that the contributions of allindividuals are respected , and that all voices are heard. All members ofour community have a resp onsibility touphold these values.

Essential Physical Job Functions: Certain jobs at Duke University andDuke University Healt h System may include essential job functions thatrequire specific physic al and/or mental abilities. Additionalinformation and provision for requ ests for reasonable accommodation willbe provided by each hiring departm ent.

Education

Work requires knowl edge of basic grammar and mathematical principlesnormally acquired throu gh high school education

Experience

Minimum of one y ear of work experience in directly communicating andproviding service to patients or public; preferably in a healthcarerelated field. Experience in effectively coordinating multiple tasks oractivities.

Degrees , Licensures, Certifications

N/A

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.