PATIENT SERVICE ASSOCIATE - NEUROSCIENCES - 1L

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health's Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

Occ Summary

Coordinate and participate in a vari etyofduties associated withdaily clinic preparation process, patient ide ntification, patient checkin/out, charge posting, cash management and pa tient appointmentscheduling. Position also involves customer service, me ssagedistribution, ancillary scheduling and preparation and referralsman agement.

Work Performed

Prepare for clinic visits by reviewingnext day patients andcompleting next daypreparation activities .Enterpre-visit orders andprepare new patient charts. Pick up X-rays, of ficecharts, medicalrecords, reports, petty cash and collections bag. Fil ehistory sheets,ancillary reports and all other required patient record documentation.Return medical records. Attach HIPPA/Medicare documents to theencounter forms.Check-in patient upon arrival in the practice. Ident ifycorrect patientinformation in Maestro Care. Verify patient demographi cdata. EditMaestro Care as needed. Accurately identify the appropriate a ccountfor patient visit. Present and educate patients on required formsa ndobtain signature as required by policy and procedure. Completes allMae stro Care check-in files and manage all appropriate alerts. Collectandpo st co-payments and balances on accounts due. Imprint all patientspecific chart documents and requisition/transmittal documents. Copy,file and dis tribute insurance cards asindicated by procedure.Coordinate all labs/pro cedures as requested. Maintain private physicianoffice charts.Prepareenc ounter forms. Investigate and account for missing encounterforms. Audit encounter forms for completeness and accuracy beforebatching. Batchesenc ounter forms or charge posting in Maestro Care.Schedule tests and proced ures. Complete and distributeancillary service requisitions.Explainbilli ng to patientsaccording to PRMO credit and collection policies. Determin ethe amountof cash to be collected based on insurance plan.Check-outpati ents. Make return appointments by scheduling patients into thecorrectapp ointment type, entering the primary care physician orreferring physier m essages to physicians, nurses andothers. Report obtained medical infcian and scheduling tests and procedures.Answer telephone, take anddelivormat ion from patients and referringphysicians accurately, completely and tim ely. Disseminate messagesaccording to practice communication standards</ p>

Knowledge, Skills and Abilities

Strong verbal and wri tten communication. Basic PC and data entryskills. Knowledge of medicalt erminology and telephone etiquette.Demonstrated ability to organize and prioritize work, provide oral andwritten instructions, interact tactfull y with customers and establishand maintain effective relationshipswithot hers. Must be able to applyspecific departmental policies rulesand regul ations relating toverifying patient information, collecting paymentsand maintainingrecords and forms.

Level Characteristics

N /A

Minimum Qualifications

Duke is an Equal Opportunity Employer committed to provi dingemployment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, geneticinformati on, national origin, race, religion, sex (including pregnancyand pregnan cy related conditions), sexual orientation or militarystatus.

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Duke aspires to create a community built on collaboration,inno vation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the richdiversity of our perspectives, backgrounds, and experiences flourishes.To achieve this exchange, it is essential that all members of thecommunity feel se cure and welcome, that the contributions of allindividuals are respected , and that all voices are heard. All members ofour community have a resp onsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University andDuke University Healt h System may include essential job functions thatrequire specific physic al and/or mental abilities. Additionalinformation and provision for requ ests for reasonable accommodation willbe provided by each hiring departm ent.

Education

Work requires knowl edge of basic grammar and mathematical principlesnormally acquired throu gh high school education

Experience

Minimum of one y ear of work experience in directly communicating andproviding service to patients or public; preferably in a healthcarerelated field. Experience in effectively coordinating multiple tasks oractivities.

Degrees , Licensures, Certifications

N/A

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.