PATIENT SERVICE ASSOCIATE

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health's Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

Occ Summary

Coordinate and participate in a vari etyofdumentation.Return medical records. Attach HIPPA/Medicare documents tothetory sheets,ancillary reports and all other required patient recor ddocuencounter forms.Check-in patient upon arrival in the practice. Ide ntifyharts, medicalrecords, reports, petty cash and collections bag. Fil ehisties associated withdaily clinic preparation process, patient identi fication, patient checkin/out, charge posting, cash management and patie nt appointmentscheduling. Position also involves customer service, messa gedistribution, ancillary scheduling and preparation and referralsmanage ment.

Work Performed

Prepare for clinic visits by re viewingnext day patients andcompleting next day preparation activities. Enterpre-visit ordersandprepare new patient charts. Pick up X-rays, offi ce ccorrect patientinformation in Maestro Care. Verify patient demograph icdata. EditMaestro Care as needed. Accurately identify the appropriateaccountfor patient visit. Present and educate patients on required forms andobtain signature as required by policy and procedure. Completes allMa estro Care check-in files and manage all appropriate alerts. Collectandp ost co-payments and balances on accounts due. Imprint all patientspecifi cchart documents and requisition/transmittal documents. Copy,file and di stribute insurance cards as indicated by procedure.Coordinate all labs/p rocedures as requested. Maintain private physicianoffice charts.Preparee ncounter forms. Investigate and account for missing encounterforms. Audi tencounter forms for completeness and accuracy beforebatching. Batchesen counter forms or charge posting in Maestro Care.Schedule tests and proce dures. Complete and distributeancillary service requisitions.Explainbill ing to patientsaccording to PRMO credit and collection policies. Determi ne the amountof cash to be collected based on insurance plan.Check-outpa tients. Make return appointments by scheduling patients into thecorrecta ppointment type, entering the primary care physician orreferring physier messages to physicians,nurses andothers. Report obtained medical infcia n and scheduling tests and procedures.Answer telephone, take anddelivorm ation from patients and referringphysicians accurately, completely and t imely. Disseminate messagesaccording to practice communication standards

Knowledge, Skills and Abilities

Strong verbal and w ritten communication. Basic PC and data entryskills. Knowledge of medica l terminology and telephone etiquette.Demonstrated ability to organize a nd prioritize work, provide oral andwritten instructions, interact tactf ully with customers and establishand maintain effective relationshipswit h others. Must be able to applyspecific departmental policies rulesand r egulations relating toverifying patient information, collecting payments and maintainingrecords and forms.

Level Characteristics

N/A

Minimum Qualifications

Duke is an Equal Opportunity Employer committed to provi dingemployment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, geneticinformati on, national origin, race, religion, sex (including pregnancyand pregnan cy related conditions), sexual orientation or militarystatus.

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Duke aspires to create a community built on collaboration,inno vation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the richdiversity of our perspectives, backgrounds, and experiences flourishes.To achieve this exchange, it is essential that all members of thecommunity feel se cure and welcome, that the contributions of allindividuals are respected , and that all voices are heard. All members ofour community have a resp onsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University andDuke University Healt h System may include essential job functions thatrequire specific physic al and/or mental abilities. Additionalinformation and provision for requ ests for reasonable accommodation willbe provided by each hiring departm ent.

Education

Work requires knowl edge of basic grammar and mathematical principlesnormally acquired throu gh high school education

Experience

Minimum of one y ear of work experience in directly communicating andproviding service topatients or public; preferably in a healthcarerelated field. Experience in effectively coordinating multiple tasks oractivities.

Degrees , Licensures, Certifications

N/A

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.