PATIENT SERVICE ASSOCIATE

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health's Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

Occ Summary Work PerformedN/AKnowledge, S killsand AbilitiesLevel Characteristicsandmanagement.needed.Explain bill ingto patientsand procedures.Check-outskills. Knowledge of medicalSchedu letests and procedures. Complete and distributeancillary service requisi tions.according to PRMO credit and collection policies. Determine the am ountStrong verbal and written communication. Basic PC and data entryAnsw ertelephone, take and deliver messages to physicians, nurses andterminol ogy and telephone etiquette.Demonstrated ability to organizerelating to verifying patient information, collecting payments andscheduling. Positi on also involves customer service, messageCoordinate and participate in avariety of duties associated with dailypolicies rules and regulationsma intaining records and forms.establish and maintain effectiveclinic prepa ration process,Disseminate messages according to practice communications tandardscompletely and timely.Prepare for clinic visits by reviewing nex tday patients and completingpatient identification, patient check in/out , charge posting, cashothers. Report obtainedpatients. Make return appoi ntments by scheduling patients into themedical information from patients and referring physicians accurately,charts.Check-in patient upon arrival in the practice.Enter pre-visit orders and prepare new patient charts.P ick up X-rays,reports, petty cash and collections bag. File historysheet s, ancillaryon insurance plan.patient record documentation. Returnmedica l records. Attachforms and obtain signature as required by policyand pro cedure.the primary care physician or referring physician and scheduling testsAccurately identify the appropriate account for patient visit. Pres entpatient specific chart documentsand requisition/transmittal document s.private physician officeinsurance cards as indicated by procedure. Coo rdinate allreports and all other requiredand written instructions, inter act tactfully with customers anddistribution, ancillary scheduling andla bs/procedures as requested. Maintaincorrect appointment type, entnd prio ritize work, provide oraloffice charts, medical records,and educaeringne xt day preparation activities.management and patient appointmentate pati ents on requiredof cash to be collected basedmanage all appropriate aler ts. Collect and post co-payments andbalances on accounts due. Imprintall preparationand referralsHIPPA/Medicare documents forms.Identifycorrect p atient information in Cadence. Verify patientdemographic data.Edit Caden ce asCompletes all Cadence check-in filesEnter new insuranceinformation, copy, file and distributeComplete in of day processing in Cadence.relat ionships withothers. Must be able to apply specific departmental

Minimum Qualifications

Duke is an Equal Opportunity Employer committed to provi dingemployment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, geneticinformati on, national origin, race, religion, sex (including pregnancyand pregnan cy related conditions), sexual orientation or militarystatus.

&nb sp;

Duke aspires to create a community built on collaboration,inno vation, creativity, and belonging. Our collective successdepends onthe robust exchange ofideas—an exchange that is best when the richdiversity of our perspectives, backgrounds, and experiences flourishes.To achieve this exchange, it is essential that all members of thecommunity feel se cure and welcome, that the contributions of allindividuals are respected , and that all voices are heard. All members ofour community have a resp onsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University andDuke University Healt h System may include essential job functions thatrequire specific physic al and/or mental abilities. Additionalinformation and provision for requ ests for reasonable accommodation willbe provided by each hiring departm ent.

Education

Work requires knowl edge of basic grammar and mathematical principlesnormally acquired throu gh high school education

Experience

Minimum of one y ear of work experience in directly communicating andproviding service to patients or public; preferably in a healthcarerelated field. Experience in effectively coordinating multiple tasks oractivities.

Degrees , Licensures, Certifications

N/A

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.