PATIENT SERVICE ASSOCIATE - EYE CENTER HUDSON III

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health's Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

Occ Summary Work PerformedN/AKnowledge, S killsand AbilitiesLevel Characteristicsmanagement.Explain billing to pat ientsCheck-outskills. Knowledge of medicalSchedule tests and procedures. Complete and distributeancillary service requisitions.according to PRMO credit and collection policies. Determine the amountStrong verbal and w ritten communication. Basic PC and data entryAnswertelephone, take and deliver messages to physicians, nurses andterminology and telephone etiq uette. Demonstrated ability to organizerelationships with others. Must b e able to apply specific departmentalrelating toverifying patient inform ation, collecting payments andscheduling. Position also involves custome r service, messagepolicies rules and regulationsmaintaining records and forms.establish and maintain effectivecorrect appointment type,and prior itize work, providereferralsCoordinate and participate in a variety of d uties associated withcommunication standardspatients. Make returnoral an dwritten instructions, interact tactfully with customers andphysicians accurately,daily clinic preparation process, patient identification, pat ientcheckentering the primary care physician or referring physician andi n/out, charge posting, cashPrepare forclinic visits by reviewing next d aypatients andothers. Report obtained medical information from patients andreferringpatients on required forms and obtain signature as required bypolicycompleting next day preparationcompletely and timely. Disseminat emessages according to practicemanagement and patient appointment distri bution, ancillary schedulingappointments by scheduling patients into the encounter forms.and preparation andactivities. Enter pre-visit ordersand prepare new patient charts. Pickin Maestro Care. of cash to be collecte d based on insurance plan.Identify correct patient information in Maestr o Care. Verify patientdemographic data. Edit Maestroarrival in the pract ice.medical records, reports, petty cash and collections bag. File histo ryrecords. Attach HIPPA/Medicare documents to the Check-in patient uponr iate account for patientdocumentation. Return medicalup X-rays, officevi sit. Present and educateCare as needed. Accurately identify the appropch arts, mesheets, ancillary reports and all other required patient recorda nd procedure. Completes allMaestro Care check-in files and manage allapp ropriate alerts. Collectand post co-payments andbalances on accountsdue. Imprint all patient specific chart documentsand requisition/transmittal documents. Copy, file and distribute insurance cards as indicatedbyproce dure. Coordinate alllabs/procedures as requested. Maintain private physi cian office charts.Prepare encounter forms.Investigate and account for m issing encounter forms. Audit encounterforms for completeness andaccurac y beforeaccuracy before batching. Batches encounter forms or chargeposti ngschedulingtests and procedures.Work Shift will be Monday-Friday 9:30am - 6pm

Minimum Qualifications

Duke is an Equal Opportunity Employer committed to provi dingemployment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, geneticinformati on, national origin, race, religion, sex (including pregnancyand pregnan cy related conditions), sexual orientation or militarystatus.

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Duke aspires to create a community built on collaboration,inno vation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is bestwhen the richdiversity of our perspectives, backgrounds, and experiences flourishes.To achieve this exchange, it is essential that all members of thecommunity feel se cure and welcome, that the contributions of allindividuals are respected , and that all voices are heard. All members ofour community have a resp onsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University andDuke University Healt h System may include essential job functions thatrequire specific physic al and/or mental abilities. Additionalinformation and provision for requ ests for reasonable accommodation willbe provided by each hiring departm ent.

Education

Work requires knowl edge of basic grammar and mathematical principlesnormally acquired throu gh high school education

Experience

Minimum of one y ear of work experience in directly communicating andproviding service to patients or public; preferably in a healthcarerelated field. Experience in effectively coordinating multiple tasks oractivities.

Degrees , Licensures, Certifications

N/A

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.