PATIENT SERVICE ASSOCIATE - EYE CENTER HUDSON III

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health's Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

Occ Summary Work PerformedN/AKnowledge, Skill s and AbilitiesLevel Characteristicsandmanagement.Explain billing to pat ientsCheck-outskills. Knowledge of medicalSchedule tests and procedures. Complete and distributeancillary service requisitions.according to PRMO credit and collection policies. Determine the amountStrong verbal and w ritten communication. Basic PC and data entryAnswer telephone, take and deliver messagesto physicians, nurses andCoordinate and participate in a variety of duties associated with dailymaintaining records and forms.c linic preparation process,Prepare for clinic visits by reviewing next da y patients and completingothers. Report obtainedpatients. Make return ap pointments by scheduling patients intothecharts.Check-in patient upon a rrival in the practice.IDX.Prepare encounter forms. Investigate and acco untformissing encounter forms. Audit encounter forms for completeness an dpreparation and referralsIdentify correct patient information in IDX. V erify patient demographicdata. Edit IDX as needed.accuracy before batchi ng.correct appointment type, enteringnext day preparation activities.of cash to be collected basedcommunication standardsforms.patient identific ation,patient check in/out, charge posting, cash management and patienta ppointment scheduling. Positionalso involvescustomer service, message di stribution, ancillary scheduling andEnter pre-visitorders and prepare ne wpatient charts. Pick up X-rays, office charts,medical records, reports, pettycash andcollections bag. File history sheets, ancillary reports and all otherrequired patient recorddocumentation. Returnmedical records. At tach HIPPA/Medicare documents to the encounterAccurately identify theapp ropriate account for patient visit. Present and educate patients onrequi red forms and obtainsignature as requiredby policy and procedure. Comple tes all IDX check-in files and manageall appropriate alerts. Collect and post co-payments and balances on accounts due. Imprint all patient speci ficchart documents andrequisition/transmittaldocuments. Copy, file andpr ocedures asrequested. Maintain private physician officeBatches encountdi stribute insurance cards as indicated byprocedure. Coordinate alllabs/er forms or charge posting inon insuranceplan.the primary carephysician or referring physician and scheduling tests and procedures.medical informat ionfrom patients and referring physicians accurately, completely andtime ly. Disseminate messagesaccording to practiceterminologyandtelephone eti quette. Demonstrated ability to organize and prioritizework, provide ora l and writteninstructions, interacttactfully with customers and establis h andmaintain effectiveapply specificrelationships with others. Must be abletodepartmental policies rules andregulations relating to verifyingp atient information, collecting payments

Minimum Qualifications

Duke is an Equal Opportunity Employer committed to provi dingemployment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, geneticinformati on, national origin, race, religion, sex (including pregnancyand pregnan cy related conditions), sexual orientation or militarystatus.

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Duke aspires to create a community built on collaboration,inno vation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the richdiversity of ourperspectives, backgrounds, and experiences flourishes.To achieve this exchange, it is essential that all members of thecommunity feel se cure and welcome, that the contributions of allindividuals are respected , and that all voices are heard. All members ofour community have a resp onsibility to upholdthese values.

Essential Physical Job Functions: Certain jobs at Duke University andDuke University Healt h System may include essential job functions thatrequire specific physic al and/or mental abilities. Additionalinformation and provision for requ ests for reasonable accommodation willbe provided by each hiring departm ent.

Education

Work requires knowl edge of basic grammar and mathematical principlesnormally acquired throu gh high school education

Experience

Minimum of one y ear of work experience in directly communicating andproviding service to patients or public; preferably in a healthcarerelated field. Experience in effectively coordinating multiple tasks oractivities.

Degrees , Licensures, Certifications

N/A

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.