PATIENT SERVICE ASSOCIATE - DUKE CHILDREN'S AND INTERNAL MEDICINE

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health's Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

Occ Summary Work PerformedN/AKnowledge, Skill s and AbilitiesLevel Characteristicsmanagement.Explain billing to patien tsCheck-outskills. Knowledge of medicalSchedule tests and procedures. Co mplete and distributeaccording to PRMO credit and collection policies. D etermine the amountStrong verbal and written communication. Basic PC and data entryterminology and telephone etiquette. Demonstratedability to organizerelationships withothers. Must be able to apply specific departm entalscheduling. Position also involves customer service, messagerelatin gto verifying patient information, collecting payments andpolicies rules and regulationsmaintaining records and forms.establish and maintain effe ctivecorrect appointment type,Prepare encounter forms. Investigate and a ccount for missing encounterand prioritize work, provideforms. Audit enc ounterreferralsCoordinate and participate in a variety of duties associa ted withdocuments andcommunication standardspatients. Make returnoral and written instructions, interact tactfully with customers andprocedure.C oordinate all labs/procedures as requested. Maintainphysicians accuratel y,cards as indicated bydaily clinic preparation process, patient identif ication, patient checkentering the primary care physician or referringph ysician andscheduling tests and procedures.private physician office char ts.forms for completeness and accuracy before batching. Batches encounte rforms or charge postingin/out, charge posting, cashPrepare for clinicvi sits by reviewing next day patients andothers. Report obtained medical i nformation from patients and referringcompleting next day preparationcom pletely and timely. Disseminate messages according to practicemanagement and patient appointment distribution, ancillary schedulingappointments by scheduling patients into the encounter forms.and preparation andrequi sition/transmittal documents. Copy, file and distribute insurancein Maes tro Care. of cash to be collected based on insurance plan.Identify correct patient information in Maestro Care. Verify patientdemographic data. Edit Maestroarrival in the practice.visit. Present and educaterecords. A ttach HIPPA/Medicare documents to the Check-in patient uponand procedure . CompletesCare as needed. Accurately identify the appropriate account f or patientdocumentation. Return medicalAnswer telephone, take and delive r messages tophysicians, nurses andancillaryservice requisitions.activit ies. Enter pre-visit orders and prepare new patient charts.Pick up X-rays, office charts, medical records, reports, petty cash andcollectionsbag . File historysheets, ancillary reports and all other required patient r ecordpatients on required forms andobtain signature as required by polic yall Maestro Care check-in files and manage all appropriate alerts.Colle ct and post co-paymentsand balances on accounts due. Imprint all patient specific chart

Minimum Qualifications

Duke is an Equal Opportunity Employer committed to provi dingemployment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, geneticinformati on, national origin, race, religion, sex (including pregnancyand pregnan cy related conditions), sexual orientation or militarystatus.

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Duke aspires to create a community built on collaboration,inno vation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the richdiversity of our perspectives, backgrounds, and experiences flourishes.To achieve this exchange, it is essential that all members of thecommunity feel se cure and welcome, that the contributions of allindividuals are respected , and that all voices are heard. All members ofour community have a resp onsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University andDuke University Healt h System may include essential job functions thatrequire specific physic al and/or mental abilities. Additionalinformation and provision for requ ests for reasonable accommodation willbe provided by each hiring departm ent.

Education

Work requires knowl edge of basic grammar and mathematical principlesnormally acquired throu gh high school education

Experience

Minimum of one y ear of work experience in directly communicating andproviding service to patients or public; preferably in a healthcarerelated field. Experience in effectively coordinating multiple tasks oractivities.

Degrees , Licensures, Certifications

N/A

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.