Optical Assistant

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health Integrated Practice

Pursue your passion for caring with Duke Health Integrated Practice, which comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.

$5,000 Commitment Bonus for qualifying candidates! 

JOB LOCATION

NCEENT of North Durham - 4102 North Roxboro Street

JOB SUMMARY

We are seeking an Optical Assistant to be an integral member of the healthcare team and provide direct and indirect care to patients.

JOB DUTIES AND RESPONSIBILITIES

• Analyze and interpret prescriptions.
• Educate and advise patients of available frame styles, lens designs, materials and coatings.
• Perform minor eyewear repairs when necessary.
• Maintain, clean, and repair optical equipment as necessary.
• Advise patients on insurance coverage, promotions.
• Complete customer billing/service records.
• Verify finished eyewear is within ANSI standards.
• Partner with clinic staff, to review and revise best business practices to maintain a high level of patient satisfaction.
• Attend and actively participate in staff meetings to maintain and improve technical skills and service levels for patients.
• Ensure patient’s visual and auditory privacy and maintain patient confidentiality at all times. Ensure HIPAA compliance standards are met.  
• Interact with staff and co-workers in a manner that promotes positive working relationships.
• Meet all required competencies and maintain skill level.
• Complete required Annual Review and Safety, Compliance, and Infection Control trainings.
• Flexibility to travel to various optical locations as needed.
• Participate in the orientation, and assist in training process of staff.

JOB ELIGIBILITY REQUIREMENTS

• High school diploma or general education degree (GED).
• One-year related experience and/or training; or equivalent combination of education and experience.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.