Optical Assistant - NCEENT (Commitment Bonus Eligible)

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

$5,000 Commitment Bonus | Paid out in 2 equal installments over 12 months in 6-month increments (received at 6 months and 12 months). ​

**Only new hires who have not worked for Duke University Health System in the past 12 months (at the time of offer) are eligible to receive the commitment bonus.**

JOB LOCATION

NCEENT of North Durham - 4102 North Roxboro Street

JOB SUMMARY

We are seeking an Optical Assistant to be an integral member of the healthcare team and provide direct and indirect care to patients.

JOB DUTIES AND RESPONSIBILITIES

• Analyze and interpret prescriptions.
• Educate and advise patients of available frame styles, lens designs, materials and coatings.
• Perform minor eyewear repairs when necessary.
• Maintain, clean, and repair optical equipment as necessary.
• Advise patients on insurance coverage, promotions.
• Complete customer billing/service records.
• Verify finished eyewear is within ANSI standards.
• Partner with clinic staff, to review and revise best business practices to maintain a high level of patient satisfaction.
• Attend and actively participate in staff meetings to maintain and improve technical skills and service levels for patients.
• Ensure patient’s visual and auditory privacy and maintain patient confidentiality at all times. Ensure HIPAA compliance standards are met.  
• Interact with staff and co-workers in a manner that promotes positive working relationships.
• Meet all required competencies and maintain skill level.
• Complete required Annual Review and Safety, Compliance, and Infection Control trainings.
• Flexibility to travel to various optical locations as needed.
• Participate in the orientation, and assist in training process of staff.

JOB ELIGIBILITY REQUIREMENTS

• High school diploma or general education degree (GED).
• One-year related experience and/or training; or equivalent combination of education and experience.

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.