OIT-AUDS IT Analyst

Be You.

Introduction:
The Office of Information Technology (OIT) at Duke University is seeking an OIT-AUDS IT Analyst to join our West Campus Academic, User & Device Support (AUDS) team. This role provides comprehensive IT support to The Graduate School and the Duke Institute for Brain Sciences (DIBS), ensuring reliable and secure technology services that support academic, administrative, and research excellence.

Minimum Requirements:

• Associate degree (Computer Science or related field preferred), or an equivalent combination of education and experience.
• Minimum of two years of operational and technical experience in a medium to large-scale client/server environment.
• At least two years of experience supporting Windows 11 and MacOS devices, including installation and troubleshooting of business applications.
• Valid driver’s license and clean driving history.
• Smartphone capable of making/receiving calls, texts, and running on-call notification applications.

Preferred Qualifications:

• Experience with Windows 2016/2019 application servers.
• Knowledge of Microsoft Active Directory and Windows Group Policy.
• Familiarity with device management tools such as Microsoft SCCM and Jamf Pro.
• Working knowledge of Linux operating systems.
• Experience with virtual hosting environments.
• Familiarity with ITSM tools like ServiceNow.
• Experience in an academic environment.
• Some coding experience.

Other Requirements:

• Strong communication and customer service skills.
• Ability to manage and resolve issues independently and collaboratively.
• Excellent time management and organizational skills.
• Proactive, goal-oriented, and innovative problem-solving mindset.
• Commitment to security protocols and confidentiality standards.

This position is:
Onsite. The work is performed on-site or at designated campus locations.

Be Bold.

Essential Job Duties:

• Provide all levels of device support for Windows 11 and MacOS configurations within The Graduate School and DIBS.
• Contribute to Windows Server administration, including file system and Active Directory management.
• Install, upgrade, and configure hardware and software according to documented procedures.
• Troubleshoot and resolve technical issues to the satisfaction of supported departments.
• Support AV-enabled teaching and meeting spaces, including hardware assistance and user training.
• Perform proactive endpoint maintenance to ensure optimal performance and uptime.
• Consult with faculty, staff, and researchers on hardware/software acquisitions and provide budget projections.
• Maintain centralized documentation for supported systems and services.
• Ensure compliance with IT Security Office policies and best practices.
• Train users and peers on supported technologies.
• Participate in technical user groups and a 24/7 on-call rotation.
• Coordinate equipment disposal and recycling.
• Perform other duties as assigned.

Choose Duke.

Why Join Us:
At Duke OIT, we believe that innovation thrives in a diverse and inclusive environment. As part of the AUDS West Campus team, you’ll support world-class research and education through reliable, secure, and user-focused IT services. You’ll work closely with faculty, researchers, and staff in a collaborative and mission-driven environment that values creativity, service, and continuous improvement.

Additional Information:
Learn more about Duke University’s competitive benefits package by visiting: https://hr.duke.edu/benefits/

Job Code: 00002423 ANALYST, IT
Job Level: C

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all membersof the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.