Nursing Program Manager-QA-Home-Based Care

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke HomeCare & Hospice

Pursue your passion for caring with Duke HomeCare & Hospice, which offers hospice, home health, and infusion services across the region, as well as serves as the home forthe Duke Caregiver Support Program. Team members work closely with a patient's physician to provide comprehensive, individualized care in the comfort of their home or at our inpatient hospice facility in Durham, NC.

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Qualityof Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)

JOB SUMMARY:

Managing, coordinating and participating in a variety of administrative and/or clinical activities related to the PI/QA program within Duke HomeCare & Hospice (DHCH). Assist in the preparation and managing budgets, supervising staff and developing policies and procedures consistent with program objectives. The PI/QA Program Manager is expected to embrace DHCH’s priorities of say “yes” to care now, increase excellence in patient care and awesomeness in service, prove value in the Health System days, capacity, and dollars, and make money when and where we can.

Supervises:

Home Health & Hospice QAA, and Medical Record Coders

MAJOR JOB RESPONSIBILITIES: (list below job duties specific to this DHCH role)

1. Administer and coordinate strategic and operational activities of assigned program within QAA and coding services; make decisions on specific operating problems and issues instructions in accordance with departmental Standard Work (SW) and policies and procedures.
2. Plan, develop and implement goals and objectives of assigned program in conjunction with director of Accreditation and Compliance, PSO and/or department head; evaluate program objectives on a continual basis; implement changes to existing policies and procedures as appropriate.
3. Assist with determining fiscal requirements and preparing budgetary recommendations; monitor costs and expenditures of program activities.
4. Work successfully with colleagues across departments to collaborate on prospects with multiple interests.
5. Actively support and promote a professional practice model that encourages staff participation in the development of clinical standards that is collaborative, collegial and utilizes current trends and data in professional practice (clinical and administrative).
6. Support and consistently communicate the mission of the department and the organization. Serve as the collective voice for staff to communicate with administration. Serve as the staff and patient advocate to ensure optimal patient care.
7. Serve as a professional role model and mentor to staff by responding positively to change while supporting colleagues through the change process. Serve as a change agent to facilitate communication and transition that supports the mission of the organization.
8. Ensure coordination/participation of unit-based staff on department and organization wide councils/committees. Manage, supervise and coordinate delivery of patient care for assigned patient care area on a 24-hour basis. Ensure compliance with clinical patient care standards and established policies and procedures.
9. Assess/coach and evaluate staff level of practice. Develop programs that foster continued clinical development from novice to expert, to positively impact on patient care and career satisfaction of staff.
10. Maintain required unit records, reports and statistics for administrative purposes, ensure compliance with established policies, procedures, objectives, quality control (POCT); PI, safety, environmental and infection control. Communicate requirements to staff, and hold staff accountable to established requirements.
11. Coordinate the development, implementation and evaluation of policies and procedures designed to improve operational efficiency.
12. Coordinate PI activities with appropriate staff as required.
13. Compile and maintain records, reports and documentation of program activities to be used for program evaluation.
14. Manage various personnel actions including, but not limited to, hiring, performance coaching conversations, disciplinary actions, terminations, PTO management and other related activities.
15. Plan, schedule and organize work for group ensuring proper distribution and delegation of assignments and efficient utilization of personnel, space and facilities; overall accountability for the requisition, care and maintenance of department inventory, equipment and supplies.
16. Coordinate the activities of staff with other department personnel; accountable for the effective and efficient operation of the department and staff including ensuring that orders, treatments, plans of care, clinical pathways are being carried out in a manner supportive of patient care and recovery/symptom relief.
17. Participate in establishing and maintaining communication between ancillary department and physicians, nursing personnel and other health care professionals regarding program policies and procedures.
18. Ensure documentation of patient care is complete and accurate in accordance with policies and procedures.
19. Assess the environment and make recommendations to ensure optimal patient comfort, safety, and compliance with various regulatory bodies (CMS, Joint Commission, OSHA, etc.) in all departments of DHCH
20. Manage/Facilitate PI/QA Tier 1 and Home Health/QAA weekly Huddle and attend Tier 1 huddles across colleague clinical departments on a rotating basis.
21. Provide education and in-services for rollouts, product changes, new policies/processes, etc.
22. Assist with onboarding (creating orientation schedules, rounding on preceptors/orientees, etc.).
23. Plan and conduct meetings with staff to ensure compliance with established practices and keep employees abreast of current standards; develop, in conjunction with others, appropriate training and employee orientation programs.
24. Assist with escalations (SRS, Safety Swarms, Compliance/Risk Issues, etc.) during coverage for Director of Accreditation and Compliance, PSO.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified

Required:

Education

• BSN

Experience

• 3 YOE as RN with at least one year of experience in a supervisory/management position
• Required to have home-based care experience with preference for Infusion Experience

Licensure

• Current or compact RN licensure in the state of NC or compact licensure in participating state
• BLS (may be renewed during orienation)

DEPARTMENTAL PREFERENCES/SKILLS

• Outstanding written and oral communication skills.

• Flexibility in work hours will be necessary at times to accomplish objectives and satisfy goals.
• Familiarity with academic healthcare environments is highly desirable.
• A self-starter with a sense of urgency, a clear set of priorities, and the ability to adapt to and lead through changing circumstances in an environment where working across boundaries and leveraging strengths are necessary.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.