Nurse Manager - Triangle Family Practice

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Primary Care

Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

Nurse Manager, AC - Triangle Family Practice 

Triangle Family Practice seeks to hire a NURSE MANAGER who will embrace our mission of Advancing Health Together. 

Triangle Family Practice is a fast-paced clinic providing comprehensive care for patients of all ages, from infancy to geriatrics. With 15 providers and plans to expand, the clinic sees 200–280 patients daily. Services include family and internal medicine, pediatrics, preventative care, chronic illness management, women’s health, and diabetes education. A pharmacist is available on Tuesdays and Thursdays, enhancing the clinic’s patient-centered approach to healthcare.

Location: 6020 Fayetteville Road, Durham, NC 27713

Hours: 7am - 5pm Monday - Friday

What you will do:

Clinical Operations Management

• Manage and coordinate patient care and personnel needs in a DUHS clinic.
• Work performed involves managing multi-specialty nursing services delivered within a specified clinic.
• Manage the clinic in the absence of the HealthCare Administrator/Practice Manager; be available on-call for emergencies involving the facility or staff.
• Develop and implement processes to enhance clinic operations and practices for ongoing quality improvement.
• Identify clinical operational needs; manage appropriate levels of equipment and supplies, and monitor equipment maintenance.
• Assess the environment and make recommendations to ensure optimal patient comfort, safety, and compliance with regulatory bodies (e.g., OSHA, JCAHO).
• Develop, document, implement, and monitor written policies and procedures reflective of the ambulatory healthcare site’s mission and objectives.
• Perform other related duties incidental to clinic operations.

Strategic Planning & Program Development

• Plan, develop, implement, and evaluate ambulatory health care services, programs, and activities.
• Collaborate with the Health Center Administrator/Nurse Manager in determining fiscal requirements; submit budgetary recommendations including necessary nursing personnel and patient care materials.

Personnel Management & Development

• Manage various personnel actions including, but not limited to, hiring, orientation, performance appraisals, promotions, and scheduling.
• Counsel and conduct formal discipline of clinical staff as needed.
• Collaborate in the development, implementation, and expansion of learning opportunities and skill development for all clinical staff.
• Collaborate with nursing colleagues in ambulatory care to promote optimal utilization of nursing resources among various clinics.

Patient & Family-Centered Care

• Analyze, develop, and maintain an effective and efficient nursing care delivery system that reflects patient and family needs across the continuum, achieving desired outcomes.
• Promote education for patients, patient families, and the community.

Analyze, develop, and maintain an effective and efficient nursing care delivery system that reflects patient and family needs across the continuum, achieving desired outcomes.

• Participate in direct patient care activities as a targeted strategy for role modeling or information gathering.

Customer Service & Communication

• Cultivate exemplary customer service throughout the organization.
• Promote effective communication skills including problem-solving, assertiveness, team support, feedback, active listening, and conflict resolution.

What you will need:

Knowledge, Skills and Abilities:

• Clinical Quality Management and Service management skills
• Orientation, Accountability, Planning, prioritization and time
• Problem solving and innovation
• Initiative financial savvy
• Active Listening, effective communication; identifying and recruiting top talent
• Develop and retain talent
• Showing support- teambuilding, conflict prevention and management
• Motivating and influencing managing vision and purpose
• Working knowledge of regulatory requirements including North Carolina Nurse Practice Act Level Characteristics

Education

• Bachelor's degree in Nursing is required. Master's degree in Nursing strongly preferred.

Experience

• Three years of nursing experience is required.

Degrees, Licensures, Certifications

• Must have current or compact RN licensure in the state of North Carolina. BCLS certification required
• Nurses hired into leadership positions must obtain a leadership certification within three months of hire
• New nurse leaders who are ineligible to sit for an exam because they have not been working in a leadership role for the minimum amount of time required must complete their certification within three months of becoming eligible

Job Title: NURSE MANAGER, AC

Job Code: 5401

FLSA: E

Job Level: H2

Revised Date: 04/11/2022

Supervisory Responsibility: Yes

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.