NURSE MANAGER-Duke Otolaryngology South Durham

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

Nurse Manager

Job Location:

Duke Otolaryngology South Durham-234 Crooked Creek Pkwy Suite 500, Durham, NC 27713

Job Summary:

We are seeking a Nurse Manager to manage and coordinate patient care and personnel needs in a Duke Health Integrated Practice Clinic; plan, develop, implement and evaluate ambulatory health care services, programs and activities.

Job Duties and Responsibilities:

• Develop, document, implement and monitor written policies and procedures reflective of the ambulatory health care site mission settlement and objectives. Manage specific clinic in absence of Health Care Administrator/Practice Manager; and be available on-call for emergencies involving the facility, staff members and patients.
• Manage specialty nursing services delivered within a specific clinic. Manage various personnel actions including but not limited to hiring, orientation, performance appraisals, promotions and scheduling; Counsel and conduct formal discipline of clinical staff.
• Collaborate in the development, implementation and expansion of learning opportunities and skill development for all staff. Analyze, develop and maintain an effective and efficient nursing care delivery system that reflects patient and family needs across the continuum; achieving desired outcomes
• Promote education for patients, patient families and the community; participate in direct patient care activities as a targeted strategy for role modeling or information gathering.
• Collaborate with nursing colleagues in ambulatory care to promote optimal utilization of nursing resources among the various clinics
• Identify clinical operational needs; manage appropriate level of equipment and supplies and monitors equipment maintenance. Assess the environment and make recommendations to ensure optimal patient comfort, safety and compliance with various regulatory bodies (OSHA, JCAHO, etc.).
• Collaborate with Health Center Administrator in determining the fiscal requirements of the specific clinic; submit budgetary recommendations, including necessary nursing personnel and patient care materials necessary for the provision of care.
• Cultivate exemplary customer service throughout the organization; promote effective communication skills to include, but not limited to problem solving, assertiveness, and support for team members, feedback, active listening and conflict resolution.
• Develop and implement processes to enhance clinic operations and practices for ongoing quality improvement.
• Perform other related duties incidental to the work described herein

Job Eligibility Requirements:

• Bachelor’s degree in Nursing is required
• Three years of nursing experience is required
• 5 Years of ambulatory clinic management/leadership experience required
• NC RN Licensure required
• BCLAS certification required
• Must obtain a leadership certification within 3 months of hire

Job Schedule:

Monday-Friday Day Shift

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.