Member Services Attendant

Work Arrangement:

Requisition Number: 267809

Regular or Temporary: Regular

Location:

Durham, NC, US, 27710

Personnel Area: CENTRAL ADMIN MANAGEMENT CTR

Date: Mar 18, 2026

Member Services Attendant

Be You.

At Duke, we value the individuality, professionalism, and service mindset each team member brings to our community. As a Member Services Attendant (Part-Time Staff), you’ll play a key role in creating a welcoming, inclusive, and supportive environment for students, faculty, staff, alumni, and community members who engage with Duke Recreation & Physical Education. You’ll serve as a trusted front-line representative, helping members navigate services while upholding Duke’s commitment to excellence and belonging.

Be Bold.

This role is ideal for someone who enjoys working in a dynamic, customer-focused environment and takes pride in delivering accurate, friendly, and efficient service. You’ll contribute directly to the day-to-day success of membership operations while supporting outreach and engagement efforts across the Duke community.

What You’ll Do:

Support the Assistant Director of Memberships with administrative and operational tasks related to membership management.
Provide front-line customer service, assisting members with benefits, inquiries, purchases, renewals, and account support.
Accurately process payments, refunds, and account adjustments in alignment with departmental procedures.
Troubleshoot access and account issues, coordinating with IT, Guest Services, and facility staff as needed.
Maintain accurate digital and paper records while ensuring data privacy and compliance with departmental standards.
Assist with membership reporting, outreach initiatives, tabling opportunities, and retention efforts.
Uphold Duke Recreation & Physical Education’s customer service, professionalism, and inclusion standards in every interaction.

What You’ll Bring:

Excellent customer service and communication skills; prior experience in a service or administrative setting is preferred.
Strong attention to detail with the ability to manage multiple priorities and follow established protocols.
Comfort using computer systems, membership software, and mobile applications (Fusion experience preferred).
Demonstrated professionalism, reliability, and discretion when handling sensitive member information.
Ability to collaborate effectively with students, faculty, staff, alumni, community members, and campus partners.

Choose Duke.

Duke Recreation & Physical Education is part of a world-class university committed to well-being, engagement, and inclusion. As a Member Services Attendant, you’ll gain valuable experience in customer service, operations, and community engagement—while supporting a mission-driven organization that prioritizes people, purpose, and growth.

Ready to Make a Difference?

Apply today and help create exceptional experiences for the Duke community—every interaction, every day

Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $18.00 to USD $22.87. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/

Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: DAAS@duke.edu; phone: 919-668-1267).