Medical Secretary

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

JOB LOCATION

Duke South Clinics - 40 Duke Medicine Circle

JOB SUMMARY

We are seeking a Medical Secretary in our Sports Medicine Division located in Durham and Wake Counties responsible for coordinating all peri-operative activities related to scheduling patients for surgery.  Responsible for performing a variety of duties both in the clinical and administrative areas including assisting physicians with patient care and handling clerical, environmental, and organizational tasks.

JOB DUTIES AND RESPONSIBILITIES

• Review surgical postings received for accuracy of information in medical chart- right patient, right side, right procedure and accurate diagnosis prior to posting the case in Epic.  Review any discrepancies or omitted data with providers.
• Schedule and verify surgery date and related information such as medical clearance, hospitalist appointments and pre-op appointments with the patient verbally and then send confirming information in writing documenting in Epic.
• Respond timely to patient inquiries for information related to the surgery during the peri-operative period to keep patients informed and relaxed.
• Record all surgical cases on Outlook calendars so providers and staff can accurately see what time is available.
• Obtain authorization from insurance companies for all surgical procedures that require authorization.
• Obtain complete information on incoming calls regarding surgical coordination.
• Retrieve voicemails within 24 hours and route accordingly.
• Print/route letters and clinic notes.
• Process schedule change forms.
• Assist with patient scheduling and rescheduling as needed.
• Send referrals t outside facilities for labs, studies, tests, ancillary care, as directed by physician.
• Inbasket and e-mail messaging with response time within 24 hours and complete any non-urgent requests within reasonable safe timeframe for patient care coordination.
• Submit billing sheets to the physicians daily to code their surgeries.
• Apply knowledge and skills to resolve simple and complex administrative problems in conjunction with the division administrator and health center administrator.
• Plan and schedule work ensuring proper communication to effectively meet the needs of day to day operation.
• Attend monthly division staff meetings and record minutes.
• Responsible for ordering office supplies and tracking related expenses.
• Coordination of departmental personnel activities including travel itineraries for faculty, parking passes, and related reimbursements.
• Perform other related duties as assigned by division chief and administrator in support of clinical faculty.

JOB ELIGIBILITY REQUIREMENTS

• Work requires a general educational background normally equivalent to a high school education.

• Work requires two years of related medical clerical experience sufficient to acquire skills in transcribing medical terminology, office organization and communications.

• A completed medical secretarial program (nine months up to two years accredited program) may be substituted for equivalent experience.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.