Manager, Clinician Contract Services

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Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.

JOB LOCATION

DHIP Administrative Offices RTP - 4825 Creekstone Dr. Durham, NC

*This position is HYBRID - in office days as scheduled.

JOB SUMMARY

We are seeking a Manager, Clinician Contract Services to manage and coordinate overall administrative direction of the DHIP Clinician Contracting team. This role is responsible for the day-to-day support of the DHIP Clinician Contracting team and related operations of Duke Health Integrated Practice (DHIP). This role involves analyzing current contracting and business development operations, identifying opportunities for improvement, and implementing solutions.

JOB DUTIES AND RESPONSIBILITIES

• Manage a team of program managers (contract drafters) and oversee clinician contract operations for DHIP, supporting all contracting workflows.
• Monitor trends and assist in improvement of services by analyzing operating procedures and recommending efficient solutions. Plan and schedule work for the team, ensuring proper distribution of assignments and adequate manning, space, and facilities for subsequent performance of duties.
• Prepare operational reports and analyses for leadership setting forth progress, adverse trends and appropriate recommendations or conclusions, predicting trends to inform business development, facility, and technology planning. Assist DUHS entities and staff in analyzing, interpreting, and presenting data and information to internal and external parties.
• Support organization's efforts to maintain compliance with regulations and legal standards. Monitor compliance through formal and informal processes and partnership with relevant legal teams.
• Take corrective action in situations requiring immediate intervention, including interpretation of policy, work rules, and quality issues. Investigate escalations from customers and implement appropriate course of action.
• Provide leadership support to Clinical Departments and community practices on issues regarding contract and compensation management in partnership with leadership as appropriate.
• Manage the design and implementation of contract management system, databases, and electronic files in an organized manner. 
• The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

JOB ELIGIBILITY REQUIREMENTS

• • Bachelor’s Degree from an accredited university required.
  • Minimum of five (5) years related work experience, including experience leading cross-functional teams and significant responsibility for performance/ process improvement. A Master’s degree can substitute for two (2) years of experience.
  • Excellent leadership, strategic planning, and interpersonal skills.
  • Ability to analyze data and proactively recommend opportunities for improvement.
  • Excellent verbal and written communication skills, including superior grammar/proofreading skills, attention to detail, and document redline experience.
  • Familiarity working with contract management software platforms.
  • Strong computer technology skills including, but not limited to: Microsoft Suite (Outlook, Teams, Word, Excel, PowerPoint, OneNote, etc.), enterprise content management systems, and SAP.
  • Valid driver’s license required and means of transportation.
  • Familiarity with physician compensation planning and incentive structures is preferred.
  • Experience working in a hospital system or academic medical center is preferred.

JOB HOURS

The schedule for this position is 8:00 AM – 5:00 PM, Monday-Friday, with no weekends or holidays.