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Certified Medical Assistant - Duke Primary Care - Holly Springs - Durham, NC

Work Arrangement: 
Requisition Number:  189589
Regular or Temporary:  Regular

Durham, NC, US, 27710

Personnel Area:  DUKE PRIMARY CARE
Date:  Jun 3, 2022
Duke Primary Care

Duke Primary Care Duke Primary Care is a broad network of community-based clinics that offer family medicine, internal medicine, pediatric, and urgent care services. With 400 providers in nearly 50 locations, Duke Primary Care is the largest primary care network in the greater Triangle. Our network saw more than 750,000 patient encounters in fiscal year 2021.

Our Duke Primary Care clinics provide personalized care for adults and children, from sick visits to preventive care, health screenings to immunizations, and annual exams to chronic disease management. Select primary care clinics also provide behavioral health, diabetes education, pharmacy, and other population health services. Duke Primary Care clinics are accredited and designated a Primary Care Medical Home by The Joint Commission.

Our Duke Urgent Care centers offer evaluation and treatment for minor illnesses and injuries 12 hours a day, seven days a week when a patient’s primary care provider is not available. Services also include certain physical exams and vaccinations. A pediatric specialist is available at select locations. Patients can walk in to one of our nine urgent care centers located throughout the greater Triangle or can schedule a virtual visit to receive care from the comfort of home.

Duke Nursing Highlights:


  • Duke University Health System is designated as a Magnet organization
  • Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
  • Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
  • Duke University Health System has 6000 + registered nurses
  • Quality of Life: Living in the Triangle!
  • Relocation Assistance!



Occ Summary

The Medical Assistant, Certified functions as an integral member of theinterdisciplinary healthcare team in providing dir ectpatient care.TheMedical Assistant, Certified performs routine admini strative and patientcare supportive dutiesin a Health System medical pra ctice that assistmedical and/or nursing staff in the examination and tre atment ofpatients and ensure the clinic/office runs smoothly.

Work Performed

Clinical responsibilities:The CMA takes medical histories and records vital signs, explainstreatment procedures to patie nts,and prepares patients for examinationsand procedures.Patient care su pport responsibilities may include assisting the medicaland nursing staf fduring examination and procedures, collecting andpreparing laboratory s pecimens, performing basic laboratory test in theclinic/office, taking e lectrocardiograms, removing sutures/ staples,changing sterile and non-sterile dressings, promoting patient/familyunderstanding of the educationa lcontent and his/her involvement in theplan of care, anddocumenting in t he patient record.Other clinical support responsibilities include dispos ing ofcontaminated supplies, instrument processing, high level disinfect ionand sterilization of medical instruments, telephoning prescriptions t o apharmacy, preparing and administering medications as directed by aphy sician, and authorizing drug refills as directed. Performs otherclinical functions as delegated and supervised by the physician.Administrative re sponsibilities:The CMA greets patients, answers telephones, schedules ap pointments toinclude arrive appointments in MaestroCare, checkout patien ts, andreferral scheduling; arranges for hospital admissions and laborat oryservices, updates and files patient medical records, fills out insura nceforms, handles billing, bookkeeping to include receiving copays andco llections on account balances;correspondence, and ordering clinicalandc lerical supplies and forms. Performs other administrative duties asdirec ted.May be requested to be a liaison for clinic activities such as Joint Commission and falls and/or participate in clinic committees.

<h 3>Knowledge, Skills and Abilities

Good customer service skills.Wo rk requires the ability to understand and follow oral and writteninstruc tions generally acquired through a high school education andmedical assi stant programming.Heavy lifting and the ability to transport stretcheran d wheelchairpatients may be required.Working knowledge of sterile techni ques and special procedures that areapplicable to work performed.Working knowledge of procedures and techniques involved in administeringroutinea nd special treatments to patients.Working knowledge of sanitation,person al hygieneand basic health andsafety precautions applicable for workin a clinicsetting. Workingknowledge of infection control procedures and sa fety precautions.Age specific competencies.Daily clinic preparationproce ss; registration, scheduling, chargeposting, order entry. Ableto documen t and communicate pertinentinformationAbility to establish andmaintain e ffective working relationships withpatients and clinic staffTypingskills Medical terminologyLevels II and III -- Ability to independently seek ou t resources andwork collaboratively

Level Characteristics</h 3>


Minimum Qualifications


Level I -- Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required. Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required. Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.


Level I -- No experience required. Level II -- Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting. Level III -- Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting. Note: 1 year of experience will be provided for an Associate degree in Medical Assisting. General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III.

Degrees, Licensures, Certifications

Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required.BLS required.


Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.


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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Nearest Major Market: Durham
Nearest Secondary Market: Raleigh