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Certified Medical Assistant - Duke Urgent Care - Green Level - Durham, NC

Work Arrangement: 
Requisition Number:  188159
Regular or Temporary:  Regular

Durham, NC, US, 27710

Personnel Area:  DUKE PRIMARY CARE
Date:  Jun 1, 2022
Duke Primary Care Duke Primary Care is a broad network of community-based clinics that offer family medicine, internal medicine, pediatric, and urgent care services. With 400 providers in nearly 50 locations, Duke Primary Care is the largest primary care network in the greater Triangle. Our network saw more than 750,000 patient encounters in fiscal year 2021. Our Duke Primary Care clinics provide personalized care for adults and children, from sick visits to preventive care, health screenings to immunizations, and annual exams to chronic disease management. Select primary care clinics also provide behavioral health, diabetes education, pharmacy, and other population health services. Duke Primary Care clinics are accredited and designated a Primary Care Medical Home by The Joint Commission. Our Duke Urgent Care centers offer evaluation and treatment for minor illnesses and injuries 12 hours a day, seven days a week when a patient’s primary care provider is not available. Services also include certain physical exams and vaccinations. A pediatric specialist is available at select locations. Patients can walk in to one of our nine urgent care centers located throughout the greater Triangle or can schedule a virtual visit to receive care from the comfort of home.

Duke Nursing Highlights:


  • Duke University Health System is designated as a Magnet organization
  • Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
  • Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
  • Duke University Health System has 6000 + registered nurses
  • Quality of Life: Living in the Triangle!
  • Relocation Assistance!


Certified Medical Assistant- Duke Urgent Care

Occ Summary

The Medical Assistant, Certified fu nctions as an integral member of theinterdisciplinary healthcare team in providing direct patient care. TheMedical Assistant, Certified performsr outine administrative and patientcare supportive duties in a Health Syst em medical practice that assistmedical and/or nursing staff in the exami nation and treatment ofpatients and ensure the clinic/office runs smooth ly.

Work Performed

Clinical responsibilities:The CMA takes medical histories and records vital signs, explainstreatment proce dures to patients, and prepares patients for examinationsand procedures. Patient care support responsibilities may include assisting the medicala nd nursing staff during examination and procedures, collecting andprepar ing laboratory specimens, performing basic laboratory test in theclinic/ office, taking electrocardiograms, removing sutures/ staples,changingste rile and non-sterile dressings, promoting patient/familyunderstandingof the educationalcontent and his/her involvement in theplan of care,and do cumenting in the patient record.Other clinical support responsibilities include disposing ofcontaminated supplies, instrument processing,high le vel disinfectionand sterilization of medical instruments, telephoning pr escriptions to apharmacy, preparing and administering medicationsas dire cted by aphysician, and authorizing drug refills as directed. Performs o therclinical functions as delegated and supervised by the physician.Admi nistrative responsibilities:The CMA greets patients, answers telephones, schedules appointments toinclude arrive appointments in MaestroCare, ch eckout patients, andreferral scheduling; arranges for hospital admission s and laboratoryservices, updates and files patient medical records, fil ls out insuranceforms, handles billing, bookkeeping to include receiving copays andcollections on account balances; correspondence, andordering clinicaland clerical supplies and forms. Performs other administrative d uties asdirected.May be requested to be a liaison for clinic activities such as JointCommission and falls and/or participate in cliniccommittees .

Knowledge, Skills and Abilities

Good customer servi ce skills.Work requires the ability to understand and follow oral and wr itteninstructions generally acquired through a high school education and medical assistant programming.Heavy lifting and the ability totransport stretcher and wheelchairpatients may be required.Working knowledge of st erile techniques and special procedures that areapplicable towork perfor med.Working knowledge of procedures and techniques involvedin administer ingroutine and special treatments to patients.Working knowledge of sanit ation, personal hygiene and basic health andsafety precautions applicabl e for work in a clinic setting. Workingknowledge of infection control pr ocedures and safety precautions.Age specific competencies.Daily clinic p reparation process; registration, scheduling, chargeposting, order entry . Able to document and communicate pertinentinformationAbility to establ ish and maintain effective working relationships withpatients and clinic staffTyping skillsMedical terminologyLevels II and III --Ability to ind ependently seek out resources andwork collaboratively

Level Characteristics


Minimum Qualifications


Level I -- Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required. Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required. Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.


Level I -- No experience required. Level II -- Must have at least 1 year of clinical experience as aMedical Assistant in a clinical setting. Level III -- Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting. Note: 1 year of experience will be provided for an Associate degree in Medical Assisting. General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III.

Degrees, Licensures, Certifications

Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.


Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.


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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Nearest Major Market: Durham
Nearest Secondary Market: Raleigh