MANAGER, HEALTH INFORMATION MGMT

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Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health.

Occ Summary

Plans, develops and manages activities, workload, and special projects for the Health Information Management (HIM) Department to meet the standards set by the Hospital and Joint Commission on Accreditation of Healthcare Organizations (JCAHO).

Work Performed

Plans, organizes and manages the daily activities and workload for the HIM Department to meet the standards set by the hospital and regulatory agencies. Recommends fiscal or budgetary requirements necessary to maintain service within the department. Recruits, selects, trains and supervises subordinate personnel. Recommends various personnel actions, including, but not limited to, hiring, performance appraisals, promotions, transfers and vacation schedules. Plan, develop and manage the orientation, educational programs and in-service training for the employees. Reviews performance in the area of supervision in relation to established goals to include standards and criteria, audits of deficiencies and follow-up; assists in implementing changes to effect continual improvement in services provided; and assures compliance with regulatory and legal requirements.

Plans and conducts meetings with subordinates to ensure compliance with established departmental practices and to implement all new policies, changes and standards. Communicates with medical staff, house-staff and physicians' office support staff to determine needs, goals, and necessary changes in systems or policies. Prepares monthly, quarterly and annual statistical reports. Analyzes the data and develops any necessary corrective action plans. Supports/represents the Director of HIM at hospital and health system meetings by assuming on-call responsibility after hours and, as assigned, in the absence of the Director of HIM. Assists the Director of Health Information Services during inspection or review of the Medical Records Department by outside organizations such as the Joint Commission on Accreditation of Hospitals; revises and maintains a well-organized policy and procedure manual. Works on special projects, as assigned. Perform other related duties incidental to the work described herein and perform other related work as required.

Knowledge, Skills and Abilities

Considerable knowledge of the functions of a Health Information Management Department. Considerable knowledge of the principles of management and supervision. Ability to interpret and apply established hospital and departmental standards, regulations, and laws to specific operating problems. Knowledge of pertinent federal, state and local regulations governing records and reports of medical care, vital statistics and diseases. Ability to analyze and evaluate data and information and to apply established standards, regulations and laws to specific operating problems. Ability to develop and install new or revised systems and procedures to improve the maintenance and content of medical records. Ability to plan, assign and supervise the activities of subordinate employees. Ability to apply standards and evaluate productivity. Ability to compile complex records and reports. Ability to establish and maintain effective working relationships with other employees.

Level Characteristics

N/A

Minimum Qualifications

Education

Requires a bachelor's degree in health information management, Computer Science or a related field.

Experience

At least four years of experience in health information management, computer science, health services, patient accounting or patient management, with at least two years in a supervisory role.

Degrees, Licensures, Certifications

RHIA, RHIT or eligible preferred.