MAIL SERVICES SPECIALIST I

Occupational Summary

Employees in this position are responsible for assisting with the overall operation of the Campus Mail Services Center. Duties include receiving and distributing mail, performing daily mail-related activities, and supporting other assigned functions.

Work Performed

• Perform various clerical functions and process correspondence, including U.S. Mail, Inter-Campus Mail, and packages, for internal departments across campus locations.
• Provide timely mail and package delivery to faculty, staff, and students within Duke University and the Health System distribution network.
• Drive Campus Mail Services (CMS) vehicles to assigned mail delivery routes, transporting U.S. Mail and packages to specified Duke locations.
• Pick up and deliver mail correspondence at internal departments or mail substations. Assist with special mailing and bulk mail projects at designated locations.
• Sort, pitch, and deliver mail by department and mailbox number; bundle mail using rubber bands or ties according to route and destination.
• Collaborate with CMS management and other employees to foster a team-oriented environment. Handle high-peak mail volumes and multitask efficiently.
• Maintain daily records and activity logs, reporting inbound mail and package volumes received.
• Coordinate and participate in routine pick-up and delivery of outbound U.S. Mail, ensuring proper fund codes and documentation are used in compliance with department protocols.
• Operate computers and office equipment, including computerized mail equipment, tracking systems, and handheld devices.
• Navigate and perform research using computer-based applications such as Box/Parcel Manager, SC Logic, and Duke Directory to locate mail and packages.
• Comply with all Duke University and Campus Mail Services department policies and guidelines.
• Perform other department-related duties as assigned.

Supervision

• Receive specific and general verbal instructions from Campus Mail Services Management as needed.
• Assistant Manager and Logistics Supervisor provide direction for day-to-day operational duties

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Minimum Qualifications

Education

High school graduate or its equivalent is required.

Experience

This work requires one year of relevant education and/or clerical work experience. Work may require lifting and carrying up to 70 lbs. Valid NC Drivers License required.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.