IT Analyst - Workflow Excellence Analyst
Durham, NC, US, 27710
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Health Technology Solutions
Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.
General Summary
Duke Health is establishing a Digital Enablement Team to provide a durable throughline from rapid innovation to value measurement, readiness assessment, scale decision, and transition to long-term ownership. The Workflow Excellence Lead serves as an embedded performance-excellence function, applying the Duke Quality System (DQS) and related improvement methodologies to assess current-state operational and clinical workflows and design future-state workflows enabled by advanced digital tools. This role grounds recommendations in measurable quality, safety, experience, and efficiency outcomes.
Work Duties and Responsibilities
Partnering with Strike Teams and operational/clinical leaders, the analyst conducts baseline assessment, identifies root causes, designs standard work, tests improvements, and evaluates post-pilot results to inform readiness and scale decisions. Key activities include:
- Workflow analysis and redesign using DQS and performance improvement methods.
- Root-cause analysis to distinguish process problems from technology problems.
- Future-state design for standard work, adoption, and measurable outcomes.
- Facilitation with operational leaders and frontline teams to validate changes in practice.
- Outcome measurements tied to quality, safety, experience, and efficiency.
- Perform other related duties incidental to the work described herein.
Required Qualifications at this Level
- Demonstrate strong analytical and facilitation skills across clinical and operational settings.
- Ability to translate frontline workflow realities into standard work and measurable outcomes.
- Clear, concise communication with the ability to align diverse stakeholders.
- Experience partnering on digital or AI-enabled workflow change preferred.
Knowledge, Skills & Abilities
- Working knowledge of Agile and Scrum, with experience contributing within sprint-based delivery teams — partnering with product owners and developers across iterative cycles to refine and validate workflows.
- Proficiency in process-improvement methods (DQS, Lean Six Sigma) and workflow-mapping tools.
- Strong root-cause and analytical skills that separate process problems from technology problems.
- Facilitation skills with clinical and operational frontline teams.
- Ability to define, baseline, and measure quality, safety, experience, and efficiency outcomes.
Education & Training
Work requires analytical and communications skills generally acquired through completion of a bachelor's degree program. If no bachelor's degree, four years of equivalent experience required. Formal process improvement training (DQS, Lean Six Sigma) preferred.
Experience
Related experience in clinical or operational process improvement within a health-system setting, including exposure to Agile / sprint-based delivery teams.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Nearest Major Market: Durham
Nearest Secondary Market: Raleigh