IT Analyst - Epic Willow- Level 1 or 2

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of Duke Health's four hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

 APPLICATION ANALYST (EPIC WILLOW)

The Application Analyst is primarily responsible for the development, deployment, post-implementation support, product design and testing cycles of the Maestro Care (Epic) Willow Electronic Health Record (EHR). This includes planning, performing, managing, and supporting identified supported application users in the Duke environment. Modules supported by the Willow team include Willow Inpatient, Willow Ambulatory, and Willow Inventory. 

The incumbent will work closely with Epic and other Maestro Care applications staff to create and carry out deployment tasks, clinical workflow interpretation, and participate in Maestro Care Willow application build, testing and support. The analyst will utilize pharmacy operational experience and Epic Willow to configure and maintain the Epic modules according to organizational requirements and industry best practices. The analyst will advise and assist with educational issues, including cross-training of team members, end-users and DHTS Service Desk via face-to-face, phone or email and training classes. The analyst will act as Maestro Care Willow EHR application expert for base functionality, updating test plans to account for testing of new features with all releases. They will work closely with pharmacy staff and other stakeholders to streamline workflows, enhance safety and efficiency of the system, and ensure compliance with regulatory standards. The analyst would also participate in collaborative stakeholder meetings to guide implementations, updates, enhancements, and new features to improve clinical workflows and patient outcomes. Their responsibilities will also include working with others on the Application Support team to manage user access to Maestro Care Willow EHR systems and track changes. 
The analyst may be expected to have Epic certification/proficiency/badge in any of the modules supported by the team as determined by the manager.

Bachelor degree, preferably in computer science or a clinical field, or offsetting clinical or IT experience. Prefer pharmacy clinical experience in an inpatient or Acute care or outpatient/retail setting.

Level 1- One year of related experience.
Level 2- Three years of related experience.

Level 1 -- If applicable, maintenance of North Carolina licensure or certification in related clinical discipline is required for all levels.
Level 2 and 3 -- In addition to the requirements described for the Level 1, these levels require Epic Willow certification. 

Competencies:    
Level 1 Analyst 
•    Obtain initial or additional Epic certification and proficiency as defined by management through a combination of classroom instruction at Epic (Madison, Wisconsin), self-directed learning, multiple project assignments and competency exams. 
•    Interprets and analyzes systems, data, and information with supervision. 
•    Implements applications, tools, processes and structures that assist end users with the management of data in their business unit. 
•    Provides systems support, business and after hours, including troubleshooting and the configuration and testing of software. Escalates challenges and barriers appropriately. 
•    Ensures security of technology solutions with supervision. 
•    Participates in planning and providing customer training sessions on system use or revisions. 
•    Contributes to oral and written presentations as part of a project team, with supervision.  
•    Completes moderately complex tasks and portions of larger information system projects with direction. 
•    Appropriately identifies internal resources to answer questions and assist with build or problem solving. 
•    Adhere to organizational policies and procedures and follow all change control processes defined within Maestro Care. Ensure there are no policy breaches reported by Change Management. 
•    Achieve assignment deliverables in support of improved Service Line functionality. Ensures deadlines are met and if needing to change outlines reasons appropriately. Completes within scope of request and escalates to manager when customer is requesting changes/build beyond initial request. 
•    Perform basic analysis of end user department workflows, data collection, report details, and other technical issues associated with Epic software as they relate to system design and build decisions 
•    Review, evaluate and complete NOVA assignments per established deadlines, including associated build as required, for monthly Sus, Upgrades and other system assigned updates (i.e. IMO, FDB, CPT, SUO, etc). 
•    Execute application specific test plans, documenting failures and escalating appropriately. 
•    Recommends areas for process improvement.  
•    Perform other related duties incidental to the work described herein. 
 
Level 2 Analyst  
In addition to Level 1 competencies: 
 
•    Performs in-depth analysis of end user department workflows, data collection, report details, and other technical issues associated with Epic software as they relate to system design and build decisions 
•    Proactively completes assigned Maestro Care application deployment(s), management and testing tasks within defined timeline 
•    Manages the documentation, resolution and completion of identified deployment issues and tasks 
•    Independently builds, tests, and debugs Epic application(s) 75-85% of the time to ensure the system meets end user requirements 
•    Responsible for writing and executing test plans for Sanity checks/scripts with monthly SUs, Upgrades and module workflows to include documenting and resolving defects as they arise. 
•    Develops and documents system and user procedures, to include support documentation in OneNote and Service Now. 
•    Develops report specifications and work closely with report writers to ensure all operational and regulatory reporting needs are met  
•    Makes oral and written presentations to project teams, management, and other departments. 
•    Coordinates and operationalizes simple to complex projects with direction. 
•    Identifies areas for procedural improvements and provides possible solutions. Provides detailed specifications describing functions to be automated. 
•    Demonstrates a good understanding of supported Epic applications, department workflows, data collection, report details, and other technical requirements associated with Epic software as they relate to system design and build decisions. 
•    Demonstrates a good understanding of supported Epic applications, department workflows, data collection, report details, and other technical requirements associated with Epic software as they relate to system design and build decisions. 
•    Responsible for defined area of Nova pertaining to the analysis of release notes, reporting metrics, validation, and resolution prior to implementation of designated RA and /or SU provided by Epic. 
 

Behaviors/Soft Competencies: 
Advancement to the level 3 or above requires employee, at a minimum, successfully attain the following: 
The following measures can help create a fair and comprehensive evaluation process for promotions, ensuring that the most deserving employees are recognized and given opportunities to advance. 
•    Proven ability to work at the next level: This involves demonstrating the skills and competencies required for the next level of responsibility. Employees should have demonstrated that they can handle tasks and challenges that are typically associated with a higher position. 
•    Potential to serve beyond the next level: This measure looks at the employee's long-term potential and their ability to grow within the organization. The employee should have the vision, ambition, and capability to take on even greater responsibilities in the future. 
•    Consistently demonstrates a values-based approach in how they work: Employees should consistently exhibit behaviors and decision-making processes that align with DUHS values. The exhibited values are integrity, teamwork, diversity excellence and safety.  Patient-focused is also critical to success. 
•    Is considered one of the top performers at their level across the organization: This measure evaluates the employee's overall performance and reputation within DHTS. Top performers are often recognized for their exceptional contributions, reliability, and ability to exceed expectations.  We will select the best and not the best available.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.