IT Analyst - Communications Analyst
Durham, NC, US, 27710
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Health Technology Solutions
Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.
General Description
The Communications Analyst couples knowledge of information systems to implement, maintain, and support Duke Health digital communications services. This includes responding to user tickets, applying vendor software updates and upgrades, assisting with reporting, automation application scripting and programming, and systems and application monitoring.
Duties and Responsibilities
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Experience working with enterprise messaging systems.
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Familiarity with common voice and voice-related systems, including:
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SIP
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VOIP
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Experience working with mission-critical and time-sensitive applications with demonstrable experience in their implementation.
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Experience with automation programming and scripting.
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Troubleshoot communications software and mobile devices, including Android and iOS.
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Experience in application support and flexibility to support tasks such as system monitoring, log review, and software installation.
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Perform analysis, research, problem duplication, and troubleshooting, and identify potential resolutions for operating system, application, and resource contingency issues.
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Familiarity with AI-assisted workflows and tools (Copilot, ChatGPT, Claude, etc.).
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Maintain documentation related to application administration and operations.
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Proactively learn new tools and technologies and support the installation, configuration, and upgrades of active applications.
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Ability to adapt to the rapid dynamics of technology shifts based on requirements and technical solutions.
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Investigate system performance issues to improve system reliability, maintainability, and performance.
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Evaluate and test new workflows and coordinate release windows for updates.
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Experience with relational databases, operating systems, and SQL.
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Provide on-call application support, including after-hours and weekends.
Required Qualifications at This Level
Education:
Bachelor's degree in a related field, preferably Computer Science, Mathematics, or a related discipline, or four years of equivalent technical experience required.
Experience:
Four years of related IT experience is required.
Degrees, Licensure, and/or Certification:
Must have a current N.C. driver's license.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Nearest Major Market: Durham
Nearest Secondary Market: Raleigh