IT Analyst - BI Developer Level 1 or 2

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health Technology Solutions

Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

Job Title: DHTS IT Analyst - BI Developer

Level I Work Performed at a minimum:

· Individual contributor works under the direct supervision of Tech/Team Lead or higher and collaborates as a member of a self-organizing team

· Creates basic reports using self-service analytics tools such as SlicerDicer, WebI, and Reporting Workbench as assigned

· Participates in the planning and delivery of customer training sessions on the use of these self-service reporting tools

· Responds to customer requests for assistance with self-service reporting tools as assigned and prioritized by manager; maintains ongoing communications (timely, clear, concise, and accurate) with customers keeping them apprised of request status

Level 2 - In addition to the duties described for the Level 1, the Level 2 will, at a minimum:

· Demonstrates proficiency in basic BI tools and technologies to accomplish job duties

· Works with new hires/Level I team members to train on use of tools and technologies to accomplish job duties 

· Demonstrates ability to work independently to solve problems and complete assigned work >75% of the time 

· Demonstrates ability to work with customers to understand business need or problem to address independently >75% of the time

· Actively seeks out participation in Special Projects and is able to effectively accomplish project assignments with minimal supervision

· Active participation in Duke Analytics Community or other professional networking organization

Level 3- In addition to the duties described for the Level 2, the Level 3 will, at a minimum:

· Demonstrates expertise in BI tools and at least one advanced BI tool or technology to accomplish job duties (e.g. Tableau with multiple data sources or environments, Caboodle development, advanced RW SQL, etc)  

· Works with Level II team members to train on advanced skills in using tools and technologies to accomplish job duties

· Demonstrates ability to work independently to solve problems and complete assigned work >95% of the time

· Demonstrates ability to work with customers to understand business need or problem to address independently >95% of the time

· Leads Projects with minimal supervision

· Expert in a given area, both in the data model and the business workflow

· Serves as moderator, leader or channel owner for a forum such as Duke Analytics Community or other professional networking organization

Behaviors/Soft Competencies:

Advancement to the level 3 or above requires employee, at a minimum, successfully attain the following:

The following measures can help create a fair and comprehensive evaluation process for promotions, ensuring that the most deserving employees are recognized and given opportunities to advance.

· Proven ability to work at the next level: This involves demonstrating the skills and competencies required for the next level of responsibility. Employees should have demonstrated that they can handle tasks and challenges that are typically associated with a higher position.

· Potential to serve beyond the next level: This measure looks at the employee's long-term potential and their ability to grow within the organization. The employee should have the vision, ambition, and capability to take on even greater responsibilities in the future.

· Consistently demonstrates a values-based approach in how they work: Employees should consistently exhibit behaviors and decision-making processes that align with DUHS values. The exhibited values are integrity, teamwork, diversity excellence and safety. Patient-focused is also critical to success.

· Is considered one of the top performers at their level across the organization: This measure evaluates the employee's overall performance and reputation within DHTS. Top performers are often recognized for their exceptional contributions, reliability, and ability to exceed expectations. We will select the best and not the best available.

Education/Training

· Bachelor's degree in a related field, or four years related technical experience required

LICENSURE/CERTIFICATION:

· Proficiency in Cogito Fundamentals is required within 6 months of hire date on the current DUHS Epic version as a condition of employment.

Experience

No experience required beyond the minimum education (or equivalency) requirement

Any related experience is preferred

Skills:

Engaged team player with aligned attitudes and behaviors who is committed to achieving our enterprise mission

· Ability and willingness to learn Epic Hyperspace functionality and underpinnings

· Reliable customer service skills, including the ability to describe technical solutions to non-technical audiences

· Demonstrated ability for critical thought

· Good oral, written, and interpersonal communication skills

· Good organizational skills with attention to detail

· Technical support/training experience preferred, demonstrating analytical, problem-solving, and troubleshooting ability