IT Analyst - Application Development Analyst

Work Arrangement:

Requisition Number: 252375

Regular or Temporary: Regular

Location:

Durham, NC, US, 27710

Personnel Area: MEDICAL CENTER

Date: Dec 2, 2024

School of Medicine

Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,600 faculty physicians and researchers, nearly 2,000 students, and more than 6,200 staff, the Duke University School of Medicine along with the Duke University School of Nursing, and Duke University Health System comprise Duke Health, a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Health Integrated Practice, Duke Primary Care, Duke Home Care and Hospice, Duke Health and Wellness, and multiple affiliations.

Occupational Summary – Application Development Analyst

The Application Development team in the Office of Academic Solutions and Information Systems (OASIS) builds, implements and supports software and data solutions for Duke’s research community. The OASIS development analyst role combines several traditional roles including business analyst and QA analyst. Development analysts work collaboratively with OASIS service owners and the software development teams to test, document and support custom software solutions. This position would be part of the Sponsored Research team within OASIS Application Development.

We are looking for a motivated self-starter with excellent organizational and communication skills to coordinate the development of custom software. The ideal candidate has knowledge of research administration processes and experience in software testing.

Note: Grant deadlines and production releases will require availability outside of normal business hours.

Work Performed

Analysis & Development (10%)

Help ensure that project milestones are met
Help ensure enhancements, bug fixes, and technology upgrades to existing applications are completed in a timely manner and in accordance with stakeholder priorities

Software Testing (50%)

Plan and coordinate testing for new applications and features
Help develop and document feature acceptance tests
Help develop and maintain regression tests
Perform manual feature and regression testing
Work with developers to automate regression tests so that minimal manual testing is required
Participate in application testing activities during maintenance and upgrade cycles to ensure quality is maintained

Implementation (10%)

Coordinate implementation of major releases, enhancements, patches and technology upgrades (e.g., Rails upgrades, database upgrades, OS patch releases)
Schedule releases in ServiceNow

User Support (30%)

Monitor Grants. Duke submissions
Provide third-level end-user support for OASIS applications
Create and maintain ServiceNow knowledge base articles
Participate in OASIS Firewatch rotation

Required Qualifications

Education/Training:	Bachelor's degree in a related field, or equivalent combination of education and technical experience required.

Experience:	No experience required beyond the minimum education (or equivalency) requirement.

Required Skills Professional Development Seek and take advantage of opportunities to expand knowledge Demonstrate a willingness to accept new or additional responsibility Risk Management – Ability to: identify risks of negative outcomes, measure impact recognize when to escalate and minimize risk through corrective action Business Analysis Ability to collaborate with individual contributors or managers to define business process Issue and implement creative solutions Problem-solving skills Facilitation and collaboration skills Negotiation and consensus-driving skills

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.