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Work Arrangement: 
Requisition Number:  186550
Regular or Temporary:  Regular

Durham, NC, US, 27701

Personnel Area:  DUKE PRIMARY CARE
Date:  Jun 19, 2022

Duke Primary Care is the largest primary care network in the greater Triangle area with family medicine and internal medicine providers, and pediatricians in 34 locations throughout the Triangle.



**Hybrid Position, working in the office and/or visiting at practices 1 to 2 days a week.**


General Description of the Job Class


The Duke Primary Care (DPC) HR Business Partner is a strategic HR advisor and consultant to DPC Leadership. The HR Business Partner will develop or assist in developing, implementing and coordinating DPC HR programs that support organizational strategic and operating objectives, and align with the DUHS Values of caring for our patients, their loved ones, and each other. The HR Business Partner will be expected to manage complex and strategic HR projects cross-functionally to ensure effective communication and best solutions, and will act as a performance excellence driver by providing HR policy guidance, interpretations, and support proactively and positively to deliver value added service.

The HR Business Partner will play a critical role in identifying, developing and implementing Diversity Equity and Inclusion initiatives, employee relations, retention, and recruitment/staffing support programs for DPC, HR data/analytics, and will advise on industry trends and best practice.


Duties and Responsibilities of this Level

  • Advise and assist management and employees to respond to employee issues and concerns by interpreting applicable HR policies and procedures and making responsible recommendations in these areas as necessary and appropriate; initiate recommendations for appropriate measures to address underlying systemic problems or issues represented by the expressed concern, including but not limited to, suggestions on policy clarification or development, appropriate training or other development interventions.  
  • Serve as an HR expert and liaison for shared services such as Compensation, Training and Organizational Development, Talent Acquisition and HR Systems, or HR planning and development; evaluate and research professional trends and issues; educate other HR staff and DPC employees and/or management to ensure consistent and equitable application of HR policies and procedures; collect, research and disseminate appropriate internal and external material on HR issues and trends, and provide in-service training support to enhance understanding of this material as needed; identify and recommend new policy or program initiatives in areas of responsibility designed to enhance delivery and quality of service. Apprise CHRO, Assistant Director and HR team members of organizational issues, problems or trends; prepare reports, analyses and other written communication setting forth progress, adverse trends and appropriate recommendations or conclusions as necessary or requested.
  • Implement and coordinate HR programs supporting organizational strategic objectives for creating and maintaining a model work place, including but not limited to, retention efforts, promotional career advancement programs, employee participation and input vehicles, and management development and training. Provide staff support on implementing major organization-wide projects, including but not limited to, employee opinion surveys, multi-cultural awareness and DEI trainings, and employee advocacy/conflict resolution procedures.
  • Identify problem employee relations areas that impede organizational progress; recommend appropriate interventions and/or other corrective actions as needed.
  • Establish, cultivate, and maintain ongoing relationships with managers in order to understand the business unit and its HR needs within the context of their mission; develop and maintain a strong rapport with key leaders in the department; attend departmental staff and other meetings to acquire substantial knowledge about the department's business objectives, goals, operations and work culture.
  • Responsible for maintaining HR data, developing reports (regular and ad hoc) and providing analysis to support DPC HR and DPC leadership in understanding and responding to needs; examples include but are not limited to: turnover data and trends analysis, key recruitment statistics, employee relations activity/trends, compensation data.
  • Perform other related duties as assigned.


Required Qualifications



Work requires organizational, analytical and communication skills acquired through the completion of bacherlor's degree program. Preferred Master's Degree



Work requires two years of business, administrative and/or supervisory experience with exposure to supervisory or human resource policies and practices related to employee relations.

A Master's Degree in a related field may be subtituted for 2 years of experience


Knowledge, skills, and abilities

Demonstrate appropiate customer service attitudes and services in a varity of work settings

Business acumen/competence: suffcient understanding of health care field to elicit credibility with all levels of management

demonstrated significant human resources management experience in hadling challenging human resource issues in a diverse and synamic enviroment.

Job Level: F1


Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.


Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh