Health Unit Coordinator - Duke University Hospital

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of Duke Health's four hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)

Occ Summary This position collaborates with healthcare pr oviders by performing avariety of clerical duties tosupposupport patient care.Duties include greeting patients and visitors,answering the telep hone, resporesponding tsupport patient care. Duties include greeting pa tientsandvisitors,answering the teletelephone, responding to patient's r equests, accessing the electronicmedical record(EMR), schescheduling app ointments andresponding to patient's requests, accessing the electronicmedicalrecrecord(EMR), schedulingappointments and providing general cler icalsupport as needed by thedepdepartment. This position will consisteap pointments andproviding general clerical support as neneeded by the depa rtment. This position will consistently exhibitsexcellent customer servi ceskills. Work Performed Answer patient signals anwill consistently exhi bits excellent customer service skills. Work Performed Answer patient si gnals and relay request to appropriate individual. Place calls for cons ultations as needed Understand and is able to use the manual back up sy stem as needed. Assemble and maintain patient charts from admission thr ough discharge Prepare and upload paper documents into the electronic m edical record(EMR). Navigate electronic medical record, access patient information,generate reports, schedule apappointments and manage task li st.Use available technology to request and coordinaappointments and mana getask list. Use available technology to request and coordinate patient transport. Assign nursing staff to communication systems. Assist in re viewing clerical duties and responsibilities with new staffmembers. Ord ersupplies for the unit; maintain inventory and replenish asnecessary.Co py,file, mail and/or distribute materials as appropriate. Maintainrecor dsas required by the unit (i.e. time sheets, continuingeducationinformat ion, etc.). Schedule maintenance in automated schedule system as direct ed by NurseManager or designee Generate reports as directed byNurse Man ageror designee (Example:compliance) Participate in review ofges to eff ect continual improvement inservices provided; and cocompliesactivitiesa nd processes for area of work. Assists in implementing chanwith regulat ory and legal requirements. Exhcomplies with regulatory andlegal require ments. Exhibit professional communication skill when answering the telep honeand interacting with papatients, visitors and other staff members.Ro undpatients, visitors and otherstaff members. Round andgreet patientsea ch shift and explain their role. Greets patients, visitors, physiciansa nd employees in a pleasantmanner and refers to appropriatearareas asneed ed. Answers phones, screens anareas as needed. Answers phones, screens and refers calls as appropriate,deliversmessages and provides ininforma tion to patients, visitors and personninformation topatients, visitors a nd personnel upon rrequest. Assist unit managementin tracking inventory , stocking issues andmaintaining adequate patientccare supplies.Performo ther relatedcare supplies. Perform other related duties incidentalto th e work described herein. Knowledge, Skills and Abilities Knowledgeof HIS procedures and of manual procedures when the system isdown.Successfulco mpletion of TJC and other regulatory/designatedrequirements within thepp robationary period. Knowleprobationaryperiod. Knowledgeand understandi ng of telephone etiquette. Knowledgeof general clericalpractices andpro cedures. Knowledge of spelling andmedical terminology. Ability toapply specific departmental rules andregulations relatingto verifying, proces sing and mmaintaining recordsmaintaining records andforms. Abilityto or ganize and set priorities. Ability to operate computer terminal and oth er office equipment. Abilityto write legibly. Ability to understand an d follow oral and written instructions. Ability todeal tactfullyand cou rteously with the public. Ability toestablish andmaintain effective rrel atrelationships with otherpersonnel. Level Characteristics N/A

Minimum Qualifications

Duke is an Equal Opportunity Employer committed to provi dingemployment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, geneticinformati on, national origin, race, religion, sex (including pregnancyand pregnan cy related conditions), sexual orientation or militarystatus.

&nb sp;

Duke aspires to create a community built on collaboration,inno vation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the richdiversity of our perspectives, backgrounds, and experiences flourishes.To achieve this exchange, it is essential that all members ofthecommunity feel se cure and welcome, that the contributions of allindividuals are respected , and that all voices are heard. All members ofour community have a resp onsibility to uphold these values.

Essential Physical Job Functions:Certain jobs at Duke University andDuke University Healt h System may include essential job functions thatrequire specific physic al and/or mental abilities. Additionalinformation and provision for requ ests for reasonable accommodation willbe provided by each hiring departm ent.

Education

Graduation from hig h school or GED; or an equivalent combination ofrelated education and ex perience

Experience

Six (6) months of work experience related to customer service

Degrees, Licensures, Certifications< /h2>

N/A

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.