Health Unit Coordinator (HUC) Inpatient Behavioral Health

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Regional Hospital

Pursue your passion for caring with Duke Regional Hospital in Durham, North Carolina. With 388 beds it is the second largest of Duke Health's four hospitals and offers a comprehensive range ofmedical, surgical, and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services.

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)

Occ Summary

This position collaborates with healthcare providers by performing avariety of clerical duties to support patient care.Duties includegreeting patients and visitors, answering the teleph one,responding topatient's requests,accessing the electronic medical re cord(EMR),scheduling appointments and providing general clerical support asneededby the department. This position will consistently exhibits exc ellentcustomer service skills.

Work Performed

Answer patient signals and relay request to appropriate individual.Place calls forconsultations as neededUnderstand and is able to use the manual back upsystem as needed.Assemble and maintain patient charts from admission t hrough dischargePrepare and upload paper documents into the electronic m edical record(EMR).Navigate electronic medical record, access patient in formation, generatereports, schedule appointments and manage task list.U se available technology to request and coordinate patient transport.Assi gnnursing staff to communication systems.Assist in reviewing clerical d uties and responsibilities with new staffmembers.Order supplies for theu nit; maintain inventory and replenish asnecessary.Copy, file, mail and/o rdistribute materials as appropriate.Maintain records as required by the unit (i.e. time sheets, continuingeducation information, etc.).Schedulem aintenance in automated schedule system as directed by NurseManagerordes igneeGenerate reports as directed by Nurse Manager or designee (Example: compliance)Participate in review of activities and processes for areaof work.Assists in implementing changes to effect continual improvementinse rvices provided; and complies with regulatory and legal requirements.Exh ibit professional communication skill when answering the telephoneand in teracting with patients, visitors and other staff members.Roundandgreet patients each shift and explain their role.Greets patients, visitors, ph ysicians and employees in a pleasant mannerand refers to appropriate are asas needed.Answers phones, screens and refers calls as appropriate, de liversmessages and provides information to patients, visitorsand personn elupon request.Assist unit management in tracking inventory,stocking iss ues andmaintaining adequate patient care supplies.Perform other related duties incidental to the work described herein.

Knowledge, S kills and Abilities

Knowledge of HIS procedures and of manual pro cedures when the system isdown.Successful completion of TJCand other reg ulatory/designatedrequirements within the probationary period.Knowledge and understanding of telephone etiquette.Knowledge of general clerical p ractices and procedures.Knowledge of spelling and medical terminology.Ab ility to apply specific departmental rules and regulationsrelatingtoveri fying, processing and maintaining records and forms.Ability to organize and set priorities.Ability to operate computer terminal and otheroffice equipment.Ability to write legibly.Ability to understandand follow oral and written instructions.Ability to deal tactfully andcourteously with t he public. Ability toestablish and maintain effectiverelationships with other personnel.

Level Characteristics

N/A

Minimum Qualifications

Duke is an Equal Opportunity Employer committed to provi dingemployment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, geneticinformati on, national origin, race, religion, sex (including pregnancyand pregnan cy related conditions), sexual orientation or militarystatus.

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Duke aspires to create a community built on collaboration,inno vation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the richdiversity of our perspectives, backgrounds, and experiences flourishes.To achieve this exchange, it is essential that all members of thecommunity feel se cure and welcome, that the contributions of allindividuals are respected , and that all voices are heard. All members ofour community have a resp onsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University andDuke University Healt h System may include essential job functions thatrequire specific physic al and/or mental abilities. Additionalinformation and provision for requ ests for reasonable accommodation willbe provided by each hiring departm ent.

Education

Graduation from hig h school or GED; or an equivalent combination ofrelated education and ex perience

Experience

Six (6) months of work experience related to customer service

Degrees, Licensures, Certifications< /h2>

N/A

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.