Guest Services/Facility Monitor, Recreation and Physical Education

Be You.

Duke Recreation and Physical Education is seeking individuals to become a part of our Recreation Center
Guest Services Attendant and Facility Monitor staff. We are seeking employees who can commit to between
12-19.9 hours per week.

Duke Recreation and Physical Education reaffirms our commitment to fighting racism and supporting
diversity, equity, and inclusion. It is our mission to build awareness and leadership around anti-racism by
generating transformative conversations, tangible changes, and experiences through assessment, intentional
actions, and holding our community accountable

 Visit us at recreation.duke.edu to find out more about our facilities, programs, and team.

Be Bold.

Position Description:

Guest Services Attendant
· Serve as the first link to the recreation centers, is responsible for greeting members and guests upon
arrival as well as acknowledge their departure.
· Check all members, guests and visitors in and out of the facilities.
· Monitor flow of traffic into and out of the facility.
· Ensure Duke ID cards and guest passes are current and valid to access the facilities.
· Answer any questions or concerns users have. If you are unable to answer question, refer them to the
appropriate Recreation & Physical Education staff personnel or department.
· Follow procedures to register guests and visitors.
· Supervise electronic waivers for all guests and visitors.
· Arrange and maintain the Lost & Found cabinet in an orderly and organized manner at all times.
· Confirm the on-line daily schedule for indoor/outdoor reservations.

Complete all forms as necessary.
· Check out loan equipment and ensure equipment is returned and does not leave the facility.
· Promote a safe and clean facility that is welcoming to all.
· Perform other duties as assigned.
· Support and help progress the university and department’s commitment to anti-racism and diversity,
equity, and inclusion.
· Uphold the university policies on anti-racism and discrimination: https://anti-
racism.duke.edu/commitments/and https://oie.duke.edu/.
Weight Room Attendant (Wilson Only)
· Manage access into and out of the weight room space- members must have valid Duke ID Card and
Facility Membership.
· Responsible for ensuring that each member working out in the weight room is using machines
properly, and in safe manner.
· Communicate all posted weight room rules and guidelines.
· Enforce re-racking weight policy. When members are using free weights, please make sure that all
weights are returned to their proper location.
· Maintain clean work area by cleaning weight room equipment and equipment at the front desk.

Facility Monitor
· Fill in for the front desk and weight room staff when needed.
· Consistently move around the facility to check all doors, alarms, lockerrooms, and bathrooms.
· Address the cleanliness of the cardio areas and machines.
· Track and enforce day locker policies (includin glocker rooms).
· Enforce all facility policies and procedures.
· Assist the front desk staff during busy check-in times.
· Follow all opening and closing procedures.
· Carry out security measures.
· Respond to all building emergencies (Accidents/Injuries, Inclement Weather, etc.)
· Execute the set‐up of activity areas for variety of internal & external groups when needed.
· Provide support for special events, as needed.
· Ensure outstanding customer service.
· Work cooperatively with other area of the department to achieve established goals.
· Promote a safe, clean, functional facility that is welcoming to all.
· Perform other work as assigned.
· Support and help progress the university and department’s commitment to anti-ra cism and diversity,
equity, and inclusion.
· Uphold the university policies on anti-racism:https://anti-racism.duke.edu/commitments/ and
https://oie.duke.edu/.
* New hires will be trained on both the Guest Services Attendant and Facility Monitor Job responsibilities.

Choose Duke.

Join our award-winning team as identified by Forbes magazine as America’s Best Large Employer 2024 and
be part of an inclusive culture that values excellence, innovation, and discovery. As an organization, we have
exciting opportunities to be forward-thinking leaders in our field. We want talented individuals to join us,
examine our current operations, and create innovative solutions that will revolutionize and enhance the way
we approach our work.
Duke University is consistently ranked among the top universities worldwide and is renowned for its cutting-
edge research across disciplines.

Choose Duke.

Join our award-winning team as identified by Forbes magazine as America’s Best Large Employer 2024 and
be part of an inclusive culture that values excellence, innovation, and discovery. As an organization, we have
exciting opportunities to be forward-thinking leaders in our field. We want talented individuals to join us,
examine our current operations, and create innovative solutions that will revolutionize and enhance the way
we approach our work.

Duke University is consistently ranked among the top universities worldwide and is renowned for its cutting-
edge research across disciplines.

Minimum Requirements:

· High School Diploma or GED equivalency
· Must be able to use a computer
· At least 1 full year customer service experience or working with the public
· Certification in First-Aid, CPR/AED or willingness to obtain within 60 days
· Must be able to attend and participate in off hour training sessions (usually about 2 per semester)
· Ability to interact with diverse groups through a variety of situations
· Ability to use independent judgment when needed
· Strong problem‐solving skills
· Must be able to accommodate a variable work schedule that may include early mornings, late evenings,

Minimum Qualifications

Education

Work requires the ability to provide recreational assistance generally equivalent to a partial high school education.

Experience

None required. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.