Financial Care Counselor - Float

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health's Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

Occ Summary Work PerformedN/AKn owledge, Skills and AbilitiesLevel Characteristicsandmanagement.Explain billing to patientsand procedures.Check-outSchedule tests and procedures . Complete anddistributeancillary service requisitions.according to PRMO credit and collection policies. Determine the amountStrong verbal and w ritten communication. Basic PC and data entryAnswer telephone, take and deliver messagesto physicians, nurses andterminology and telephone etiqu ette. Demonstrated ability to organizerelationships with others. Must be able to applyspecific departmentalrelating to verifying patient informa tion, collecting payments andCoordinate and participate in a variety of duties associated with dailypolicies rules and regulationsmaintaining re cords and forms.establish and maintain effectiveclinic preparation proce ss,completelyand timely.Disseminate messages according to practice commu nication standardspatient identification, patient check in/out, charge p osting, cashothers. Report obtainedpatients. Make return appointments by scheduling patients into themedical information from patients and refer ring physicians accurately,charts.Check-in patient upon arrival in the p ractice.Enterpre-visit orders and prepare new patient charts. Pick up X- rays,encounter forms.reports, petty cash and collections bag. File histo rysheets, ancillaryIDX.on insurance plan.requiredPrepare encounter forms .Investigate and account formissing encounter forms. Audit encounter for ms for completeness andpreparation and referralspatient record documenta tion. Return medical records. Attachforms and obtain signature as requir ed by policy and procedure.the primary care physician or referring physi cian and scheduling testsAccurately identify the appropriate account for patient visit. PresentIdentify correct patient information in IDX. Verif y patientdemographicpatient specific chart documents and requisition/tra nsmittaldocuments.private physician officedata. Edit IDX as needed.insur ance cardsas indicated by procedure. Coordinate allBatches encounter for ms orto theand written instructions, interact tactfully with customers a ndCopcharge posting inreports and all other requiredHIPPA/Medicare docum entsy, file and distributeaccuracy before batching.distribution, ancilla ry scheduling andlabs/procedures as requested. Maintaincorrect appointme nt type,and prioritize work, providemanagement and patientappointmentsch eduling.Position also involves customer service, messagePreparefor clinic visitsby reviewing next day patients andcompleting next day preparatio n activities.office charts, medicalrecords,and educate patients onComple tesall IDX check-in filesmanage all appropriate alerts. Collect and post co-paymentsand balanceson accounts due.Imprint allof cash to be collecte dbasedenteringskills.Knowledge of medicaloral

Cliniclo cation:  NCOC PTOT, 3609 South West Durham Drive, Durham NC  27707

Clinic hours: Mon, Wed 7am-5pm, Tue, Thur 7am-6pm, Fri 7am- 4pm

Position Hours:  Mon-Thur 8am-4:30pm, Fri 7:30am-4pm

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Minimum Qualifications

Duke is an Equal Opportunity Employer committed to provi dingemployment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, geneticinformati on, national origin, race, religion, sex (including pregnancyand pregnan cy related conditions), sexual orientation or militarystatus.

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Duke aspires to create a community built on collaboration,inno vation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the richdiversity of our perspectives, backgrounds, and experiences flourishes.To achieve this exchange, it is essential that all members of thecommunity feel se cure and welcome, that the contributions of allindividuals are respected , and that all voices are heard. All members ofour community have a resp onsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University andDuke University Healt h System may include essential job functions thatrequire specific physic al and/or mental abilities. Additionalinformation and provision for requ ests for reasonable accommodation willbe provided by each hiring departm ent.

Education

Work requires knowl edge of basic grammar and mathematical principlesnormally required throu gh a highschool education, with somepostsecondary education preferred. Additional training or workingknowledge of related business.

Experience

Two years experience working in hospital service acce ss, clinicalservice access, physician office or billing and collections. Or, anAssociate's degree in a healthcare related field and one year ofe xperience working with the public. Or, a Bachelor's degree and one yearo f experience working with the public.

Degrees, Licensures, Certif ications

None required

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.