Financial Care Counselor-Commitment Bonus

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About Duke Health's Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

This request is to fill a budgeted financial care counselor position at Duke North Admissions.  This employee is scheduled to work 10:30 a.m.–9 p.m., four ten-hour shifts, Tuesday through Friday. The FCC is responsible for patient registrations, insurance eligibility, financial screening, POS collections, payment plans, and patient work queues. Not filling this position will result in delays in Duke North Admissions and preoperative screening. This will also impact patient satisfaction scores and denial rates.  Not filling this position will result in delays in the Duke North Admissions. This will also impact patient satisfaction scores and denial rates. Duties and Responsibilities of this Level Declaration: the total of the duties and responsibilities of the level, including the types of duties, and identify, admit, schedule, register, and pre-register patients with accurate patient demographic and financial data. Resolve insurance claim rejections/denials and remedy expediently. 

Verify insurance benefits. Provide insurance benefit interpretation and counseling. Calculate and collect payments appropriately for all patients. Assist financially responsible persons in arranging payment. Reconcile the daily cash deposit. Meet collection and data quality goals. Perform duties necessary to ensure all accounts are processed accurately and efficiently. Explain all required registration and billing forms and obtain signatures where applicable. Explain bills according to PRMO financial assistance policies. Make referrals for financial counseling when applicable. Complete a managed care waiver form for patients considered out of network and receiving services at a reduced benefit level. Update the billing system to reflect the insurance status of the patient. Greet and assist our patients and visitors. Exhibit the DUHS values (on duty), explain policies and procedures, and resolve problems.    Times while essential documentation to support proper handling of inquiries and complaints. Assist with departmental coverage and obtain authorizations based on insurance plan contracts and guidelines. Document the billing system according to policy and procedure. Enter and update referrals as required. Communicate with insurance carriers regarding clinical information requested and to resolve issues relating to coverage and payment.

Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred. Additional training or working knowledge in related businesses will be considered. Two years of experience working in hospital service access, clinical service access, physician offices, billing, and collaborations, or an Associate's degree in a healthcare-related field and one year of experience working with the public, or a Bachelor's degree and one year of experience working with the public are required. # No required data; perform multiple tasks. Excellent communication skills, oral and in writing. Ability to analyze and work independently. Must be able to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers, and supervisors. Must be able to understand and comply with policies and procedures. Distinguishing Characteristics of this Level: This position is deemed "essential#. Essential staff are expected to report to work during the weather. This position is responsible for high productivity, generating inclement accurately by established business processes or regulatory requirements. Besides registration is performed in the emergency department and on the inpatient units. This position requires long periods of walking, standing, and sitting. This position requires working knowledge of compliance principles. The job allows the opportunity to work independently. Specifically presented in

Minimum Qualifications

Duke is an affirmative action/equal opportunity employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

E ducation

Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred. Additional training or working knowledge of the related business.

Experience

Two years of experience working in hospital service access, clinical service access, a physician's office, or billing and collections. Or, an associate's degree in a health care-related field and one year of experience working with the public. A bachelor's degree and one year of experience working with the public.

Degrees, licenses, Certifications

None required

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.