Dock Associate

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of Duke Health's four hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

This Position is Eligible for a $2,500 Commitment Bonus

Location: Duke Hospital (Durham, North Carolina)

Work Schedule: Monday - Friday from 7:00am-3:30pm 

General Duties

The general duties of a Dock Associate center on day-to-day management and safety of the loading dock. These responsibilities are essential for ensuring a smooth flow of goods and a secure work environment.

Responsibilities

Levels I & II

• Perform daily dock rounds to ensure the baler is made and docks are always clear.
• Ensure that all products and items are delivered or that customers are contacted before the end of the shift.
• Ensure customers, vendors, and internal staff follow all safety and operational guidelines as directed by the Dock Coordinator.
• Provide feedback to leadership and work with a team of 8 to 9 other associates to provide superior service to hospital operations.

Additional Responsibilities

Levels I & II

You must have the ability and willingness to perform additional job functions (within reason) that are necessary to ensure safe patient care practices as directed by Supply Chain management. You are required to be cross-trained and perform other Supply Chain-related duties when needed.

Working at Duke University Health System requires the ability to:

• Work cooperatively and communicate well with others to achieve organizational and team goals.
• Maintain a professional manner when responding to customers' needs.
• Work proficiently in a computerized environment.
• Effectively communicate with peers, supervisors, and other departments that interact with the Dock Management Department, including Parking and Transportation, Duke Fire and Life Safety, Duke OESO, Durham Fire Department, and Duke Police.
• Coordinate vendor deliveries, including truck appointments and dock space management, using Duke-approved software.
• Ensure a clean and safe working environment. This includes maintaining safe egress pathways on the dock, clearly defined walkways, proper use of docking plates, proper truck parking, and no blocked fire hydrants, while always following both Duke and Durham fire safety regulations.

Knowledge, Skills & Abilities

• Ability to work in a dynamic setting. This involves collaborating with peers and leaders from multiple departments on dock access, appointment scheduling, and understanding the different roles each department plays.
• Possess superior communication skills and the ability to work in an ever-changing environment. Clear and concise communication is important to ensure dock operations run continuously.
• Physical ability to lift, pull, bend, and move pallets and/or carts daily, as well as the ability to use an electric pallet jack.
• Ability to work with technology-based systems to create, manage, and adjust appointments (e.g., Open Dock and SYFT GHX), and to deliver and receive packages via handheld technology.

Required Qualifications at this Level

Education

• A High School diploma or G.E.D. is required.
• Some college-level coursework is preferred but not required.

Experience

• Level 1: At least one year of work experience in one of the following areas: distribution, warehousing, shipping, receiving, logistics, material handling, customer service, inventory control, or another comparable service line. Experience in a fast-paced customer service environment is strongly preferred.
• Level 2: Two years of work experience, including experience in at least one of the following disciplines: distribution, warehousing, shipping, receiving, logistics, material handling, customer service, inventory control, or another comparable service line.

Degrees, Licensure, and/or Certification

• A valid driver's license may be required.

Knowledge, Skills, and Abilities

• Level 1:
• Must be able to exert 20 to 50 pounds of force occasionally, 10 to 25 pounds of force frequently, and up to 10 pounds of force constantly to move objects.
• The job requires the ability to push/pull unloaded and loaded supply carts, with the duty requiring up to 100 pounds of exertional force daily.
• Reaching, lifting, stooping, and bending are frequent daily duties.
• You must have the ability to improve processes to enhance services, work cooperatively with others to achieve organizational and team goals, and contribute to new ideas and problem-solving.
• Possess a sense of urgency and a proactive customer service philosophy
• Level 2:
• In addition to the above, you must have experience using an ERP system and competency in inventory management.

Distinguishing Characteristics of this Level

N/A

Job Code: 00004602 SUPPLY CHAIN ASSOCIATE
Job Level: C1

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential thatall members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.