Director, DHDAA Technology Systems and Services

School of Medicine

Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,600 faculty physicians and researchers, nearly 2,000 students, and more than 6,200 staff, the Duke University School of Medicine along with the Duke University School of Nursing, and Duke University Health System comprise Duke Health, a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Health Integrated Practice, Duke Primary Care, Duke Home Care and Hospice, Duke Health and Wellness, and multiple affiliations.

Duke Health Development & Alumni Affairs is a hybrid workplace. All team members must live within the local area, have access to, and maintain a secure home office environment with high-speed internetservice. The ability to work collaboratively with others using a variety of technologies and tools is a must.  At the discretion of the manager, some positions will be required to work in our office located in Durham, NC for a specified number of days per week.

Be You.

 Are you passionate about collaboration, strategic thinking, and delivering high-impact services?

The Director of DHDAA Technology Systems and Services is responsible for overseeing the various technology systems and services used across Duke Health Development and Alumni Affairs’ (DHDAA). 

Reporting to the Associate Vice President (AVP) of Advancement Operations this position will function as a key member of the AVP’s management team while leading a team of technical staff responsible for DHDAA’s Salesforce CRM; Information Management & Business Intelligence; the Departmental Intranet; third-party platforms; and its Systems Training, Education & Support program.

The Director will set technical and managerial guidelines in developing and delivering client-based, network-based, third-party, and web-based solutions and services. This position will collaborate with other units across DHDAA, the Duke Development community, Duke Health Technology Services (DHTS) and/or the Office Information Technology (OIT) while developing and delivering solutions.

The Director will serve as the departmental security liaison to DHTS while ensuring all systems/solutions are fully compliant with the University’s security policies and procedures. This includes serving as the primary point person with Duke’s Risk/Compliance office and the Information Security Office. The Director will oversee all risk assessments associated with any software implementations and/or third-party platforms used throughout DHDAA.

The Director will develop a comprehensive systems training, education, and support program that is inclusive of the various systems used throughout DHDAA.

Work Arrangement - On-Site

DEPARTMENT PREFERENCES/SKILLS

• This position requires an experienced technology professional with exceptional strength in technical systems administration and support.
• The ability to motivate and engage a team of employees through effective communication to achieve program goals.
• Ability to communicate effectively and present to staff/colleagues/clients to achieve effective outcomes.
• Experience preparing and presenting executive level presentations and findings.
• Knowledge of emerging technologies including business intelligence, artificial intelligence, data processing, database programming and data analytics is essential.
• Sound understanding of BI best practices and methodologies, relational data structures, dimensional modeling, data warehouse and reporting techniques.
• Knowledge and experience in the use of data visualization, data manipulation and statistical analysis software such as SAS, SPSS, R, Tableau, MS Power BI, or similar BI tools.
• Advanced skills in Excel (Pivot Tables, Data Analysis Tool Pack), PowerPoint, or MS Access.
• Demonstrated knowledge of web development platforms and tools such as WordPress, SharePoint, HTML, JavaScript, CSS, etc.
• Demonstrated proficiency in working with large, complex databases.
• Able to understand various data structures and common methods in data transformation.
• Proficient with Structured Query Language (SQL).
• Strong organizational, planning, and coordination skills - the ability to organize, prioritize work, meet deadlines and work independently.
• Be a creative problem solver, flexible, initiative-taking and ability to work in a fast-paced, ever-changing environment.
• Be self-driven and show ability to deliver on ambiguous projects with incomplete or dirty data.
• Experience with programming languages such as Java/Python is an asset.
• Demonstrated ability to manage confidential, sensitive, and protected health information.
• Knowledge and experience in a large, complex higher education fundraising operation is preferred.

MINIMUM QUALIFICATIONS

Education - Bachelor's Degree in a related area, or an equivalent combination of relevant education and professional experience.

Experience - Minimum of seven (7) years of experience in technical systems and people management. A minimum of  ten (10) years of experience in systems infrastructure administration, database management, business continuity, and end-user support strongly preferred.

Be Bold.

Strategic Leadership and Management (50%)

• Execute the strategic direction of DHDAA’s technology systems and services.
• Lead all new technology-related initiatives and direct the goal planning process of the technology systems and services teams.
• Anticipate, plan, and respond for the needs of new tools and capabilities to the web and networked resources by researching/evaluating and testing emerging technologies and tools.
• Manage and develop technical staff with varied skillsets to meet the present and changing needs across DHDAA.
• Ability to understand the range of technical skills employed and to provide informed direction for effective systems and solutions.
• Oversee the strategic and tactical decisions while leading day-to-day activities of the technical service teams.

• • Teams consist of Salesforce Administration, Information Management and Business Intelligence (IMBI), and Web  Development.
  • Manage both small and large projects and provide work oversight for the group.
  • Ensure each service team responds to requests by gathering business requirements while making certain new/enhanced solutions are well-documented and correctly updated.
  • Manage staff; recruit/select staff; ensure proper resourcing, develop training and development plans, determine goals, assign responsibilities, review and approve work, give direction and encouragement, coordinate activity  and ensure sound outcomes; serve as coach and mentor; administer performance evaluations.

• Oversee all Request for Proposal (RFP) processes for technical solutions.
• Provide key insights on trending analysis along with long-term impact assessments.
• Partner with senior leadership to drive sound, data-driven business decisions.
• Collaborate and consult with other departments to develop and implement KPI's, automated reporting/process solutions and data infrastructure improvements to meet business needs.
• Stay current on all technology tools available through OIT and/or DHTS.
• Serve on CRM advisory councils and/or product enhancements governing body.
• Work with industry peers to share and leverage best practices with other shared services functions.
• Manage the unit’s budget, including the budget request process.

• • Determine budgetary needs and recommend prioritization(s) based on program objectives.
  • Oversee and manage the budget for various third-party software/user licenses such as Smartsheet, Blackbaud/Luminate, Tableau, and Oracle/Eloqua.
  • Manage non-personnel expenses and life-cycle costs for technology infrastructure and support needs.

Technical Administration (40%)

• Provide technical expertise, leadership, project management and planning to teams within DHDAA.
• Oversee a variety of third-party platforms and tools utilized across DHDAA, which includes, but not limited to GOBEL’s Gift-to-Gratitude, Oracle/Eloqua, Blackbaud/Luminate, Smartsheet, and Tableau.
• Manage vendor relationships and contract renewals with technology service providers.
• Diagnose and research technical anomalies and recommend/implement solutions.
• Ensure that all solutions and third-party platforms are stable and fully compliant with the institution’s privacy and security requirements.
• Gain thorough knowledge of how and where all departmental data exists and how it is related.
• Ensure data integrity and consistent data usage.
• Implement and oversee a file management best practices strategy while ensuring all of DHDAA’s data are safeguarded.
• Evaluate and enhance DHDAA’s systems training, education, and support program; ensure that staff are cross trained, and that sufficient support exists across all service lines.
• Develop and maintain collaborative relationship with DHTS-Analytics Center of Excellence (ACE) to stay abreast of data analytics infrastructure changes and institutional standards for data access, quality assurance and code development.
• Interpret the technology needs of cross-departmental partners and present relevant approaches to support or realize those needs.

Information Technology Security Liaison: (10%) 

• Serve as DHDAA’s Information Security Liaison to DHTS while ensuring all systems meet Duke’s security requirements and are free of security vulnerabilities.
• Provide consultation on effective security measures related to Payment Card Industries (PCI), HIPAA, FERPA and other regulations governing the protection of sensitive data.

Other Duties as assigned.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Choose Duke.

If you're a strategic leader with a passion for driving innovation through collaboration and technology, we invite you to bring your expertise to this impactful role.

Apply today and lead the way in delivering services that make a difference. 

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.