Digital Project Coordinator - Psychiatry - Child Division - NCCTS Team

School of Medicine

Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,600 faculty physicians and researchers, nearly 2,000 students, and more than 6,200 staff, the Duke University School of Medicine along with the Duke University School of Nursing, and Duke University Health System comprise Duke Health, a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Health Integrated Practice, Duke Primary Care, Duke Home Care and Hospice, Duke Health and Wellness, and multiple affiliations.

Job Title: Digital Project Coordinator

Location: Duke University, Durham, NC (Hybrid: Remote & On-site)
Organization: National Center for Child Traumatic Stress (NCCTS)
To Apply: Visit careers.duke.edu to create a SuccessFactors account and submit your cover letter and resume. For questions, contact PDev@nctsn.org.

About the NCCTS

The National Center for Child Traumatic Stress (NCCTS), co-located at UCLA and Duke University, leads the coordination of the National Child Traumatic Stress Network (NCTSN)—a federally funded initiative aimed at improving care and services for children and families affected by trauma, including abuse, violence, identity-related trauma, natural disasters, and illness. The NCTSN includes 199 academic, clinical, and community service centers nationwide, supporting evidence-based, trauma-informed, and culturally responsive practices.

Position Summary

The Digital Project Coordinator will support the NCCTS Product Development & Communications (PD&C) team by managing digital projects and serving as a liaison to the NCCTS IT team. This role involves coordinating digital solutions, managing communications strategies, supporting virtual events, maintaining member systems, and promoting tool adoption through training and analytics. This is a non-clinical position.

Key Responsibilities

Digital Project Coordination

• Plan and manage digital projects (e.g., virtual events, conference apps, website updates, content delivery).
• Track project progress, identify risks, and provide updates to team members and stakeholders.
• Collaborate with the Data & Evaluation team to analyze and report on project metrics.

Digital Service Management

• Oversee digital services such as member management, email marketing, and virtual event hosting.
• Maintain accurate member contact information and improve data systems.
• Automate office processes and digitize workflows.
• Manage new member acquisition through email campaigns and user journey development.
• Monitor and improve member forms and user experience.
• Set up registration systems to collect audience data and measure digital reach.
• Support virtual event logistics, including speaker coordination and post-event media management.

Digital Solution Promotion

• Recommend strategies to optimize digital systems and workflows.
• Develop and distribute internal communications about new tools and their benefits.
• Organize training sessions (e.g., “Lunch & Learn” workshops) for hands-on tool use.
• Monitor staff engagement and provide leadership with adoption insights.

General Support

• Perform other duties as needed to support the PD&C team and NCCTS initiatives.

Required Qualifications

Education/Training:

• A bachelor’s degree in communications, information sciences, information technology, business, marketing, or education is required.
• Applicants with degrees in psychology, social work, or public health will not be considered for this position.

Experience:

• At least 1 year of experience in one or more of the following areas:
  • Digital project coordination (e.g., virtual events, website updates, content delivery)
  • Digital service or communication management (e.g., member systems, email marketing, virtual event hosting)
• OR an equivalent combination of relevant education and experience.

Minimum Qualifications (Duke HR Standard)

• Education: Communication and analytical skills normally acquired through a 4-year college education.
• Experience: General knowledge of research methods, procedures, and activities normally acquired through 1 year of social science research experience, or an equivalent combination of relevant education and/or experience.

Compensation and Benefits

Anticipated Pay Range:
$43,888 – $70,300 annually, based on experience, education, internal equity, and market considerations.

Benefits Include:

• Comprehensive medical and dental coverage
• Generous retirement plans
• Family-friendly and cultural programs
  Learn more at https://hr.duke.edu/benefits

Duke University Commitment to Diversity and Inclusion

Duke is an Affirmative Action/Equal Opportunity Employer, committed to providing employment opportunities without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke strives to create a community built on collaboration, innovation, creativity, and belonging. Our success depends on the robust exchange of ideas—best achieved when the rich diversity of our perspectives, backgrounds, and experiences flourishes. All members of our community are expected to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Reasonable accommodation will be provided as needed.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.