Device Support Analyst II

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health Technology Solutions

Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

Job Description

This is an onsite position that will support the main campus in Durham -  This is not a remote position 

Job Description

Coordinate with stakeholders for new growth opportunities including new construction, renovations and clinic moves across the health system from project start to completion. The main duties of an IT SSCI analyst include:

· Act as interface between customers DHTS personnel

· Analyze user computing needs and define software functional specifications

· Determine user hardware and software requirements

· Identify clinic type to ensure model is observed (DPC, DHIPC, Community Connect, DUH, DRH, DRaH, DHLN, DHIP, etc.)

· Assess clinic/hospital area

· Work with stakeholders to ensure hardware supports components

To be successful as an IT SSCI analyst, you should have the following skills and qualifications:

· Associate or bachelor’s degree in information technology, computer science, or related field, or equivalent work experience

· 2 years of work experience, to include experience in at least one of the following disciplines: Project planning, risk management, budgeting and cost control. A working knowledge of popular project management frameworks such as Waterfall and Agile/Scrum.

· Proficiency in Microsoft Office, Excel, Project, Visio, and Teams software

· Strong analytical, problem-solving, and communication skills

· Attention to detail, accuracy, and quality

· Ability to work independently and as part of a team

· Ability to handle multiple projects and prioritize effectively

Duties and Responsibilities

· Manage team of contractors during deployment for efficient workflow of clinic deployments

· Weekend work as needed for project completion

· Work with FPDC construction project managers pertaining to timeline expectations

· SSCI Analyst requires a tremendous amount of self-driven follow through, integrity, and organization

· Order hardware based upon standards and cost centers, wbs, etc.

· Configure printers from box to deployment location (DHCP Reserved, Epic Records, etc.)

· Build workstations based on configuration needs

· Request IP addresses for each printer

· Collaborate with Maestro Care teams for Printer Mappings

· Deliver and deploy equipment

· Ensure Rx printers are identified for Maestro Ambulatory team (Microfont or other)

· Work with staff to TDR machines – for larger projects utilize operational staff to assist in conjunction with clinical leaders

· Document TDR status

· Assist with where jacks/power may additionally be needed such that they can determine if they require additional equipment and prepare estimates

Duties and Responsibilities of this Level at a minimum

Job Skills and Competencies

Level 1

· Strong documentation skills. Must be able to present data collected from tools in easy to read format

· Must be able to outline ideas and express them in non-technical terms when required

· Strong interpersonal communications skills

· Must know how to exchange information and maintain open, effective communication with peers, subordinates, and management

Level 2- In addition to the duties described for the Level 1, the Level 2 will, at a minimum:

· May manage projects not related to construction or clinic renovation such as new hardware implementations

· Manage multi-clinic site deployment such new multi-story buildings with minimal guidance

· Demonstrates positive work-related relationships and communication skills. Identifies areas to improve the function of department/organization and initiates improvement projects as directed

· Supports the organization and other departments in need of information relating to area of expertise

Level 3- In addition to the duties described for the Level 2, the Level 3 will, at a minimum:

· Leads SSCI projects with an expert level of organization, communication, negotiation, and management

· Maintain liaison with representatives of other organizations, professional organizations and vendors to ensure utilization of current principles and techniques

· Participate in development of long range planning for new projects and facilities.

· Assist in developing new ideas to assist other SSCI IT analysts in being more efficient, to include MS Power Framework/apps

· Leverages relationships with other health systems who can help with developing or sharing best practices

Qualitative Measures for Promotion to Technical Lead (Level 3 Analyst)

· Proven Ability to Work at the Next Level:

· The candidate has consistently demonstrated advanced skills in detailed deployment planning, logistics and inventory management, and coordination of field installation teams. They are adept at utilizing all available tools/resources and quality assurance metrics to ensure efficient, standardized deployment across multiple sites, and have successfully led projects involving large-scale hardware rollouts, indicating readiness for increased responsibility

· Potential to Serve Beyond the Next Level:

· The employee displays exceptional vision and ambition, actively seeking opportunities to streamline operations and mentor other analysts. Their proactive approach to professional development and leadership suggests strong potential for future growth and advancement within the organization.

· Consistently Demonstrates a Values-Based Approach:

· In all interactions, the candidate upholds core DUHS values such as integrity, teamwork, diversity excellence, and safety. They integrate patient-focused decision-making into their daily work and foster a positive, collaborative environment that supports both organizational and departmental goals.

· Is Considered One of the Top Performers at Their Level