DEPARTMENT COORDINATOR, UNIVERSITY STORES, SENIOR

Job Summary

There is an opening for a full-time Department Coordinator, Senior in the University Store. This position reports to the Assistant General Manager of retail Stores. The Department Coordinator, Senior is responsible for both front-end activities (including assisting customers, operating a cash terminal, and merchandising products) and (ordering and receiving).

Responsibilities

Assist in receiving incoming merchandise transfers, verify packing slips for accuracy of quantities received and ensure that all UPCs are properly linked in the NetSuite system and all items are priced correctly.

Operate point-of-sale cash register as needed, processing cash and non-cash transactions.

Assist customers in the selection of products and recommend additional purchases; answer customer calls and inquiries and resolve customer complaints; ensure appropriate loss prevention policies are adhered to.

Coordinate day-to-day operations of the University Store to ensure retail sales floors are properly arranged, sized, and grouped according to store standards. Evaluate inventory movement and advise management of recommendations to properly display, move products to different locations, etc.

Perform monthly cycle counts and ensure that inventory is kept in accurate quantities to meet customer needs and expectations. Confer with Store’s management on any inventory issues. Make recommendations to Store’s management to ensure resolutions are communicated and acted upon related to all inventory issues.

Perform various routine clerical functions in the recording and reporting of information required for accurate and up-to-date departmental records; process incoming and outgoing forms and documents according to operating procedures; monitor and participate in inventories of merchandise.

Perform inventories as scheduled; take counts of sale, reduced, damaged and discounted merchandise; note markdown of merchandise and dispose of merchandise according to procedures. Perform other related duties incidental to the work described herein.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Required Qualifications at this Level Education/Training:

Requires a high school diploma. Some college preferred. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Experience:

One to three years of retail apparel sales and operational experience in a high-end, high volume retail operation. Must have a proven successful retail track record. Prefer retail supervisory experience.

Skills:

• Excellent communication and customer service skills.

• Demonstrated ability to prioritize and manage multiple tasks with close attention to detail and accuracy.

• Ability to work both independently and as part of a diverse and closeworking team in a fast-paced setting.

• Quick learner with demonstrated problem-solving skills.

• Ability to learn and apply new technologies as needed.

Interested candidates should visit the Duke University website (http://www.hr.duke.edu/) and apply for the position.

Contact: Darcy Ewalt, General Manager, Retail Operations, darcy.ewalt@duke.edu

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Minimum Qualifications

Education

Work requires knowledge of basic grammar and mathematical principles to maintain proper inventory counts and to handle sales transactions, generally acquired through a high school education.

Experience

Work generally requires one year of retail experience to acquire OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE skills necessary to coordinate operations of a specialty area within University Stores and to gain the ability to interact effectively with vendors.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.